Mondrell Tucker
Heath Sorings
Summary
Accomplished Manager with a proven track record at Bud Group, enhancing team productivity and customer satisfaction through effective leadership and strategic planning. Skilled in operations management and fostering team leadership, I excel in optimizing workflows and developing staff, ensuring top-notch service delivery and efficient problem-solving.
Overview
15
15
years of professional experience
Work History
Manager
Bud Group
10.2021 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
ABM Janitorial Services
07.2014 - 09.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Supervisor
GCA Services
04.2010 - 07.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
Diploma -
CornorStone Christian Academy
Atlanta GA05.1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Documentation and reporting
- Strategic planning
- Operations management
Timeline
Manager
Bud Group
10.2021 - 11.2024
Manager
ABM Janitorial Services
07.2014 - 09.2021
Supervisor
GCA Services
04.2010 - 07.2014
Diploma -
CornorStone Christian Academy
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