Monica Henson
Easley,SC
Summary
Results-driven People Leader with expertise in Strategic Planning and Operations Management. Proven success in Employee Retention, Talent Development, and enhancing Profitability and Customer Satisfaction through effective Communication and Leadership. Proficient in Data Analysis and fostering Continuous Improvement across multiple locations, driving Operational Excellence.
Overview
21
21
years of professional experience
Work History
District Manager
STARBUCKS COFFEE COMPANY
12.2022 - 11.2025
- Achieved operational excellence by overseeing multiple store locations daily.
- Enhanced service quality by analyzing sales data and customer feedback.
- Increased store profitability through strategic planning and customer satisfaction initiatives.
- Fostered accountability by establishing performance metrics for store managers.
- Ensured health and safety compliance through regular site evaluations.
- Cultivated leadership skills by mentoring junior leaders within the management team.
Store Manager/Store Manager Trainer
STARBUCKS COFFEE COMPANY
02.2011 - 09.2022
- Ensured compliance with company standards by overseeing daily operations effectively.
- Fostered a collaborative team environment through training and mentorship of staff.
- Increased efficiency across store processes by leading operational improvement initiatives.
- Maintained a clean, safe store environment for customers and employees daily.
- Supported recruitment, training, and mentorship of new staff members effectively.
- Cultivated strong team relationships through team-building activities and recognition.
Shift Manager
STARBUCKS COFFEE COMPANY
03.2005 - 02.2011
- Ensured compliance with policies by supervising daily operations effectively.
- Optimized supply chain efficiency by managing inventory levels and reducing waste.
- Boosted team productivity through performance metrics monitoring and identified improvements.
- Maintained high customer satisfaction by resolving complaints efficiently and effectively.
- Ensured operational cleanliness by adhering to company standards and compliance requirements.
Education
Bachelor of Arts - Music Industry Studies
California State University, Northridge, CA
Northridge, CAAssociate of Arts - Commercial Music
Los Angeles Valley College
Van Nuys, CASkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Goal setting and performance metrics
- Operations management
- Team development
- Decision-making
- Technology proficiency
- Active listening
Timeline
District Manager
STARBUCKS COFFEE COMPANY
12.2022 - 11.2025
Store Manager/Store Manager Trainer
STARBUCKS COFFEE COMPANY
02.2011 - 09.2022
Shift Manager
STARBUCKS COFFEE COMPANY
03.2005 - 02.2011
Bachelor of Arts - Music Industry Studies
California State University, Northridge, CA
Associate of Arts - Commercial Music
Los Angeles Valley College
FY 25 District Manager Of the Quarter
Awarded for top comp performer in the East Division, delivered top Customer Experience results. Awarded for reliability while offering perspective through the lens of company Mission and Values, connection and community that inspired improvement through a tools based, process centered approach.