MONICA HERNANDEZ
Clover
Summary
Proactive team leader experienced in leading teams and managing multiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance and process improvement in the workplace.
Overview
11
11
years of professional experience
Work History
Supervisor
Adecco Staffing
05.2025 - Current
- Supervised daily operations to ensure optimal workflow and efficiency in production activities.
- Conducted performance evaluations to identify areas for employee development and training needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Recruiter
Adecco Staffing
01.2024 - 05.2025
- Conducted candidate screenings to match qualifications with job specifications.
- Collaborated with hiring managers to refine recruitment strategies and improve candidate selection processes.
- Managed applicant tracking system to streamline recruitment workflow and enhance candidate experience.
- Developed job descriptions that accurately reflected role requirements and company culture.
- Coordinated interviews, ensuring timely communication between candidates and hiring teams.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Studied job descriptions and qualifications to determine applicant requirements.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
Representative Assistant
DMSI Staffing
10.2022 - 01.2024
- Provided administrative support to team, ensuring smooth daily operations.
- Managed communication between departments, enhancing information flow and collaboration.
- Developed and maintained organized filing systems for easy access to documents.
- Managed appointments, for new applicant screening
Supervisor
Bull Engineer Products
09.2021 - 03.2023
- Provided technical support to team members in order to assist them in completing tasks more efficiently.
- Created detailed reports summarizing daily operations, progress towards objectives, and potential areas of improvement.
- Set performance goals for staff members and helped teams meet important deadlines.
- Organized workflow tasks to prevent downtime and production gaps.
- Conducted disciplinary action when needed in accordance with company policy.
- Troubleshot minor problems and reported larger technical issues.
Machine Operator
Bull Engineer Products
05.2018 - 08.2021
- Performed regular maintenance on machines to ensure optimal performance.
- Cleaned work stations and floors to prevent dirt, grime and dust buildup.
- Trained new staff on machine operation and safety procedures.
- Notified shift leader of mechanical, electrical, or material issues, minimizing downtime.
- Operated production machinery in a safe and efficient manner, while adhering to all safety protocols.
- Cleaned equipment and work area before, during, and after shift to promote sanitation.
- Ensured quality control by inspecting finished products for defects.
- Reported damaged and defective products to supervisor.
- Packaged, labeled and sorted products to prepare items for delivery.
Cashier
Petsmart
10.2017 - 02.2019
- Provided excellent customer service by greeting customers and offering assistance.
- Provided customers with product information and responded to inquiries courteously and promptly.
- Informed customers of special promotions, loyalty programs, and discounts.
- Processed returns and exchanges quickly while ensuring accuracy of store inventory records.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Built and maintained positive working relationships with co-workers.
- Processed payments, returns, and exchanges.
- Processed cash, check, and credit cards for customer purchases.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Delivered customer service by greeting customers and answering any store inquiries.
Team Lead
Bic Corp
07.2015 - 03.2017
- Analyzed performance data to identify areas of improvement.
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability.
- Reported staff progress, deficiencies, and training needed to management.
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
Education
High School - undefined
David Butler High School
Matthews, NC06.2011
Skills
- Priority Management
- Staff Discipline
- Training and Development
- Team Assignments
- Tool Preparation
- Job Assignments
- Policy Enforcement
- Supervising Employees
- Training and mentoring
- Staff management
- Customer service
- Staff discipline
- Policy enforcement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor
Adecco Staffing
05.2025 - Current
Recruiter
Adecco Staffing
01.2024 - 05.2025
Representative Assistant
DMSI Staffing
10.2022 - 01.2024
Supervisor
Bull Engineer Products
09.2021 - 03.2023
Machine Operator
Bull Engineer Products
05.2018 - 08.2021
Cashier
Petsmart
10.2017 - 02.2019
Team Lead
Bic Corp
07.2015 - 03.2017
High School - undefined
David Butler High School