MONIQUE CHASITY EADY
Beaufort
Summary
Versatile Community/Leasing Manager with 8+ years of experience in property management, driving high occupancy rates and low vacancy turnover through effective leasing strategies. Proven track record of delivering exceptional customer service, leading on-site leasing teams, and collaborating with marketing and senior management. Skilled in property management software, conflict resolution, and sales and marketing strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Greystar Property Management
05.2025 - Current
- Coordinated tenant communications to resolve issues and enhance satisfaction.
- Assisted in overseeing property maintenance, ensuring timely repairs and compliance with regulations.
- Implemented leasing strategies to attract prospective tenants and reduce vacancy rates.
- Developed and maintained accurate financial records for property budgets and expenses.
- Supported property manager in conducting regular inspections to uphold quality standards.
- Trained new staff on operational procedures and customer service best practices.
- Analyzed market trends to inform rental pricing strategies and maximize revenue potential.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Conducted thorough market research to inform and adjust leasing strategies, leading to increased occupancy rates.
- Implemented green initiatives, reducing utility expenses and promoting sustainable living among tenants.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Provided comprehensive orientation for new tenants, outlining community rules and available amenities.
Community Manager
Real Property Management
12.2024 - 04.2025
- Developed and implemented resident engagement strategies to enhance member participation and satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Led renovation projects by collaborating with contractors, ensuring timely completion within budget constraints.
- Trained and mentored junior staff on property management best practices and customer service standards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with legal counsel to resolve tenant disputes.
Leasing & Marketing Director
Gallery Residential
06.2024 - 12.2024
- Managed a portfolio of 410 residential properties, ensuring high occupancy rates and low vacancy turnover
- Conducted thorough tenant screenings, including background checks and credit evaluations, to ensure quality residents
- Collaborated with marketing team to create compelling property listings
- Negotiated lease agreements with prospective tenants, achieving an average rental price increase of 5% annually
- Coordinated move-in/move-out processes for tenants, ensuring smooth transitions and timely completion of required documentation
- Maintained accurate records of leases, rental payments, maintenance requests, and other tenant-related information using property management software for all leasing agents
- Responded promptly to tenant inquiries or concerns regarding maintenance issues or lease terms, resolving problems efficiently
- Performed regular inspections of rental units to identify necessary repairs or improvements; coordinated with maintenance staff for timely resolution
- Created comprehensive market analysis reports on rental rates within the area to determine competitive pricing strategies for each property
- Collaborated with legal counsel on eviction proceedings when necessary; ensured compliance with all applicable laws and regulations throughout the process
- Organized open houses and property tours for potential renters; effectively highlighted key features to drive interest and secure leases
- Assist property manager with resident complaints and problem solving
- Created training classes for leasing team
- Decorated model units
- Created and hosted marketing/community events for residents
- Created Digital Marketing presentations for Property owners review
Leasing Manager
FCA/Bonaventure Property Management
07.2023 - 12.2024
- Leased a portfolio of 410 residential properties, ensuring high occupancy rates and low vacancy turnover
- Developed and implemented effective leasing strategies to attract and retain tenants, resulting in an average personal lease renewal rate of 85.3%
- Conducted thorough tenant screenings, including background checks and credit evaluations, to ensure quality residents
- Trained and Managed on-site leasing team according to company policies
- Ensure accuracy of all paper work being submitted from leasing team to management
- Collaborated with marketing team to create compelling property listings, advertisements and events
- Collaborated with senior regional and property manager to suggest pricing for long standing vacants
- Negotiated lease agreements with prospective tenants
- Coordinated move-in/move-out processes for tenants, ensuring smooth transitions and timely completion of required documentation
- Managed maintenance turns
- Maintained accurate records of leases, rental payments, maintenance requests, and other tenant-related information using property management software
- Responded promptly to tenant inquiries or concerns regarding maintenance issues or lease terms, resolving problems efficiently
- Performed regular inspections of rental units to identify necessary repairs or improvements; coordinated with maintenance staff for timely resolution
- Created comprehensive market analysis reports on rental rates within the area to determine competitive pricing strategies for each property suggested monthly specials based of occupancy
- Organized open houses and property tours for potential renters; effectively highlighted key features to drive interest and secure leases
- Model unit set ups
- Controlled auditing of rentable items
- Build relationships with residents to ensure satisfaction of living conditions through out all building
- Mediator between residents and management
- 4 months of APM Training
Leasing Manager
Bonaventure Property Management
07.2023 - 02.2024
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
- Prepared lease paperwork and obtained signatures and first payments from new residents
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features
- Tracked leads using CRM software and followed up with interested parties
- Contacted and followed up with tenants on renewal notices
- Used conflict resolution skills to quickly resolve issues among residents
- Received rent payments and tracked transactions in accounting software
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals
- Encouraged prospective tenants to fill out applications after property tours
- Checked rental eligibility by following company’s verification process
- Maintained accurate records of correspondence with and from tenants
- Escalated critical issues to property manager to deliver immediate resolution
- Built brand loyalty by delivering stellar leasing experience to residents
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages
Property Manager
Trilogy Real Estate Group
09.2017 - 02.2021
- Delivered outstanding customer service to prospective residents, current residents, and visitors
- Completed marketing activities and prepared leasing related reports
- Performed duties with accuracy in work and ability to multi-task
- Fair Housing regulations
- CRM software knowledge
- Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management including maintenance turns
- Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment
- Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
- Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness
- Utilized property management software to streamline administrative tasks, track lease agreements, and generate financial reports, improving overall operational efficiency
- Handled tenant disputes and conflicts professionally and effectively, maintaining positive relationships and minimizing legal complications
- Maintained accurate and up-to-date property records, including lease agreements, maintenance logs, and financial documents, ensuring compliance with industry regulations
- Conducted regular staff training sessions for property maintenance and management personnel, enhancing team productivity and performance
- Developed and maintained positive relationships with property owners, providing regular updates on property performance and financial outcomes
- Stayed updated on industry trends, market conditions, and legal regulations, adapting property management strategies accordingly
- Proactively addressed and resolved legal challenges, such as evictions and tenant disputes, minimizing financial and reputational risk
- Collaborated with leasing agents and brokers to market and lease available properties, optimizing occupancy rates and rental income
Sales Manager
UPS SUPPLY CHAIN SOLUTIONS
01.2015 - 12.2019
- Developed plans, goals, strategies and objectives to achieve team goals and revenue objectives
- Tracked monthly sales to generate reports for business development planning
- Performed sales consultations and educated clients on products and services
- Maintained professional network of potential clients and business opportunities
- Created and maintained sales environment to support business objectives
- Achieved company growth and brand development through market expansion and sales
- Analyzed business and sales targets using critical problem-solving skills
- Established new accounts and serviced existing accounts maintaining professional relationships
- Prepared sales production reports for senior management
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals
- Delivered sales presentations focused on offerings and unique advantages over competitors
- Executed and created strategic sales plans to expand customer base and extend global reach
- Tracked and analyzed key quantitative metrics and business trends relating to clients and partners
Education
Bachelor of Business Administration - Marketing
Mercer University
Macon, GA05.2021
Skills
- Microsoft Powerpoint
- Microsoft Office
- Customer Service
- Fair Housing Regulations
- CRM Software
- APPFOLIO
- OneSite/Real Page
- Entrata
- Supervising experience
- Accounting Software
- VA LICENSED REAL ESTATE SALES PERSON
- Knowledge of state and national level real estate laws and practices
- Team Management
- Marketing
- Business Analysis
Certification
- Driver’s License
- Virginia Real Estate License- 0225273719
- Fairhousing
Timeline
Assistant Property Manager
Greystar Property Management
05.2025 - Current
Community Manager
Real Property Management
12.2024 - 04.2025
Leasing & Marketing Director
Gallery Residential
06.2024 - 12.2024
Leasing Manager
FCA/Bonaventure Property Management
07.2023 - 12.2024
Leasing Manager
Bonaventure Property Management
07.2023 - 02.2024
Property Manager
Trilogy Real Estate Group
09.2017 - 02.2021
Sales Manager
UPS SUPPLY CHAIN SOLUTIONS
01.2015 - 12.2019
Bachelor of Business Administration - Marketing
Mercer University