Monique Hamilton
Estill
Summary
I am a great worker, and I am flexible to work. I learn very easily and am always ready to work and I am great team player.
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
Unique Transportation Services
Pineland
04.2023 - Current
- I manage truck drivers and I also do bookkeeping for the company.
- I'm the manager that take care of all responsibilities for the need of the job.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance reviews for team members.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Call Center Agent
Unique calling services
Tillman
05.2020 - 07.2023
- Followed up with customers regarding their satisfaction with product or service received.
- Identified customer needs by asking probing questions and actively listening to responses.
- Maintained up-to-date knowledge of company policies and procedures.
- Greeted customers in a professional and courteous manner.
- Processed orders accurately and timely.
- Evaluated customer feedback to identify areas for improvement in the call center operations.
- Reported any technical problems encountered while taking calls to the IT department.
Housekeeping
Reflection cleaning services
Hilton Head Island
03.2012 - 08.2021
- Clean vacation homes and villas.
- I make beds, Clean the kitchen, Bathrooms, Sweep and Mop.
- Assist other departments with general housekeeping tasks if needed.
- Responded promptly to guest inquiries regarding housekeeping services.
- Coordinated with housekeeping staff regarding room availability and status changes.
Division trainer and waitress
Waffle House
Port Wentworth
03.2008 - 01.2018
- Taking care of customers clean area and be ready to turn tables, washing dishes and stock up for next shift.
- I also train new employees from 7 different locations.
- Established relationships with external vendors to provide additional educational opportunities.
- Created job-specific training materials and resources for employees.
- Prepared monthly reports on training progress and results.
- Developed and conducted training programs for new hires in the division.
Education
Associate of Applied Science - Medical Assistant
MedCerts
Livonia, Michigan03-2025
Technical school - Phlebotomy
TCL
Hampton, SC05-2024
High school - diploma
Jasper County High School
South Carolina06.2005
Skills
- Residential Cleaning
- Bookkeeping
- Assistant Manager Experience
- Accounts Payable
- Cleaning Experience
- Microsoft Word
- Management
- Payroll
Certification
Driver's License, 05/01/21, 07/31/29, I do have a Driver's license and can travel if needed.
Certified Phlebotomy Technician
Clinical mMedical Assistant
- First Aid/CPR
- Accrediting Agency, Field of study: (Degree, Certificate, or Designation)
Awards
South Carolina Work Ready Credentials, 05/01/24, Achievement in level 3 for demonstrating mastery of academic and employability skills
References
Renee Sanders, Insurance Agent, (803)842-9788, I know Renee Sanders 10+ years
Languages
English, Expert
Personal Information
- Authorized To Work: US
- Title: Cleaner/Waitress
Timeline
Manager
Unique Transportation Services
04.2023 - Current
Call Center Agent
Unique calling services
05.2020 - 07.2023
Housekeeping
Reflection cleaning services
03.2012 - 08.2021
Division trainer and waitress
Waffle House
03.2008 - 01.2018
Associate of Applied Science - Medical Assistant
MedCerts
Technical school - Phlebotomy
TCL
High school - diploma
Jasper County High School