Monique Jones

- Using communication skills.

- Took action at fire scenes as a firefighter to prevent the spread of a fire and/or immediate danger to life.

• Collaborated with law enforcement agencies to share intelligence, coordinate responses, further my knowledge.
• Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
• Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols. As well as ensuring a clean and sanitary workspace, adhering to industry hygiene standards and practices.
• Communicated effectively with management concerning important customer issues while using important de-escalation skills.
• Used acrylics, gels and glitters to create custom nail art designs for clients.
• Oversaw schedule to manage appointments of new and existing clients.
• Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.