Monique Summers
West Columbia
Summary
Results-driven sales professional with proven success in insurance, telecommunications, and customer-facing roles. Skilled in consultative selling , client relationship management, and closing high value accounts. Demonstrated ability to exceed sales targets, educate clients on complex products and drive retention through personalized service. Seeking to leverage experience into a high performing insurance sales role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Digital Sales Agent
Spectrum
West Columbia
04.2020 - Current
- Consistently exceeded sales goals by effectively presenting and closing telecommunications products and services
- Recognized as a top performer for maintaining high sales volume and conversion rates.
- Built strong client relationships through consultative selling and needs- based recommendations.
- Handled high volume inbound calls while identifying upsell and cross-sell opportunities
- Increased customer retention through tailored solutions and proactive follow-ups
- Educated customers on product features, pricing, and bundled services
Benefit Advisor
Combined Insurance
Columbia, SC
09.2024 - 04.2025
- Consulted with clients to explain insurance benefits and guide enrollment decisions
- Delivered personalized policy recommendations to meet client needs
- Assisted with claims processing and resolved benefits-related issues
- Maintained strong client relationships, improving satisfaction and retention
- Supported prospecting and outreach efforts to generate new business
Warehouse Associate
Home Depot
West Columbia, SC
07.2018 - 04.2020
- Maintained efficiency in inventory handling and order fulfillment
- Demonstrated reliability and strong work ethic in a fast paced environment
- Contributed to improved workflow and processing times
Education
Associate of Arts - Health And Human Services
Ultimate Medical Academy
09-2025
High School Diploma -
Sumter High School
Sumter06-2014
Skills
- Insurance and Benefits Consulting
- Consultative Sales and Closing Techniques
- Lead Generation and Prospecting
- Client Relationship Management ( CRM)
- Policy Education and Enrollment Support
- Objection Handling and Persuasion
- Customer Retention Strategies
- Sales Performance and Target Achievement
- Technical Support and Problem Resolution
- Adaptability in Fast- Paced Enviroments
Certification
- CNP - Certified Notary Public ( obtained 11 / 2023)
- Health and Accident Insurance License - ( obtained 1/2026)
Timeline
Benefit Advisor
Combined Insurance
09.2024 - 04.2025
Digital Sales Agent
Spectrum
04.2020 - Current
Warehouse Associate
Home Depot
07.2018 - 04.2020
Associate of Arts - Health And Human Services
Ultimate Medical Academy
High School Diploma -
Sumter High School