Proficient
Monique Madison-Mansell
Greenville
Summary
Proven leader in property management with a track record of training leasing professionals at RK Properties to enhance performance optimization strategies and maintain high closing ratios. Excelled in building relationships and rapport, achieving significant tenant satisfaction. Expert in housing regulations and property maintenance, ensuring compliance and operational excellence.
Overview
6
6
years of professional experience
Work History
Leasing Manager
RK Properties
05.2023 - Current
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Monitored performance of individual leasing agents and coached on successful strategies.
Assistant Property Manager
Blue Stone Premier/Hawthorne Residential Partners
05.2022 - 05.2023
- Escalated major issues to property manager for immediate remediation.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Followed up on delinquent tenants and coordinated collection procedures.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Administrative Assistant
NHE, Inc
08.2021 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Leasing Agent
RealPage, Inc
02.2019 - 08.2021
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Invited prospects to fill out application upon completion of property tour.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Recovery Specialist
Dynamic Recovery Solutions
03.2018 - 11.2018
- Signaled pilots manually to correct movements and prevent accidents.
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Documented case management activity for accurate, reliable records.
- Reviewed accounts and provided recommendations regarding repossession actions.
Education
High School Diploma -
Greenville Senior High School Academy
Greenville, SC06.2017
Skills
- Property Management
- Performance optimization strategies
- Maintaining closing ratios
- Leasing reports
- Payment Collection
- Property Maintenance
- Onsite tours
- Policy Enforcement
- Housing regulations
- Relationship building and rapport
- Tenant issue resolution
- Telephone and email etiquette
- Department planning
Software
Interests
- Being the BEST Mother I can
- Traveling/Vacationing
- Reading
- Writing
- Singing
- Dancing
Timeline
Leasing Manager
RK Properties
05.2023 - Current
Assistant Property Manager
Blue Stone Premier/Hawthorne Residential Partners
05.2022 - 05.2023
Administrative Assistant
NHE, Inc
08.2021 - 05.2022
Leasing Agent
RealPage, Inc
02.2019 - 08.2021
Recovery Specialist
Dynamic Recovery Solutions
03.2018 - 11.2018
High School Diploma -
Greenville Senior High School Academy
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