Monique Stubbs
Columbia
Summary
Results-driven professional with extensive experience in customer service, client relations, and administrative support. Skilled in conflict resolution, communication, problem-solving, and team training, with a proven ability to improve processes and deliver high-quality service. Proficient in multiple healthcare, financial, and customer management systems including Defi Servicing, Genesys, CareLogic, PointClickCare, RFMS, Citrix, Kronos, Microsoft Office Suite, and various medical coding platforms (ICD-9, ICD-10, CPT, HCPCS). Recognized for successfully recovering over $100,000 in unpaid Medicaid claims within six months while maintaining accuracy and efficiency in high-volume environments.
Overview
17
17
years of professional experience
Work History
Repossession Collections Agent
Defi Solutions
Charlotte, NC
10.2023 - Current
- Managed delinquent accounts to ensure timely collections and reduce outstanding balances.
- Utilized CRM systems to track customer interactions and streamline follow-up processes.
- Negotiated payment plans with clients, enhancing repayment rates and maintaining positive relationships.
- Trained junior agents on best practices for effective communication and resolution strategies.
Insurance Agent
AAA Carolinas
Charlotte, NC
01.2020 - 09.2023
- Processed payments and applied to customer balances.
- Upsold additional products and services after identifying customer needs and requirements.
- Quote/Prepared auto and home policies to meet state regulations.
- Developed sales strategies to increase sales of insurance policies.
Accounts Receivable Specialist
South Carolina House Calls
Columbia, SC
05.2017 - 01.2020
- Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
- Examine patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
Business Office Manager Assistant
Millennium Post-Acute Rehab Hospital
West Columbia, SC
08.2009 - 04.2017
- Processed Medicaid applications and complete Medicaid 181 forms.
- Ensured that resident funds are maintained in accordance with current federal and state regulations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Billed for ancillary charges (Durable Medical Equipment, Lab, Transportation & Medication) provided residents with a quarterly accounting of his/her funds managed by the facility.
Education
Certificate Program - Medical Billing & Coding
Fortis College
Columbia, SC01-2015
Skills
- Property insurance
- Policy renewals
- Quotes and sales
- Account management
- Auto insurance
- Relationship development
Timeline
Repossession Collections Agent
Defi Solutions
10.2023 - Current
Insurance Agent
AAA Carolinas
01.2020 - 09.2023
Accounts Receivable Specialist
South Carolina House Calls
05.2017 - 01.2020
Business Office Manager Assistant
Millennium Post-Acute Rehab Hospital
08.2009 - 04.2017
Certificate Program - Medical Billing & Coding
Fortis College