Monisha Wideman
Greenville
Summary
Well rounded candidate with the history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Product Support Specialist
Concentrix
05.2022 - Current
- Enhanced customer satisfaction by providing timely and accurate product support.
- Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
- Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
- Supported clients during critical incidents, demonstrating a calm and reassuring demeanor under pressure while working towards a swift resolution.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Machine Operator
Michelin Tire
09.2021 - 01.2022
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
- Followed tooling instructions and product specifications to determine and implement operational sequences
- Manually set up machinery, lathes and grinders
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Production Associate
BMW Manufacturing
07.2020 - 04.2021
- Supported current production needs by moving items between equipment, conveyors and staging areas
- Inspected final products to assess compliance with quality standards and established tolerances
- Investigated reports of defective, damaged or malfunctioning parts, assemblies, equipment and systems to identify problems and resolutions
- Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity
- Maintained machinery to prevent overloads and avoid malfunctions.
Machine Operator
Magna Drive Automotive
08.2018 - 07.2020
- Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems
- Maximized productivity by keeping detailed production records and identifying hold-ups
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations
- Monitored, recorded, and worked hands on with engineers to ensure production robots are running properly
- Set up and operated various machine tools and jigs to produce precision parts, maintaining awareness of approximate job completion times
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
Caterer
Table 301 Catering
08.2018 - 01.2019
- Set up and disassembled food service stations, equipment and furniture per contract specifications
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables
- Arranged linens and table settings according to seating plan and event theme
- Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
Breakfast Attendant
Embassy Suites Hotel By Hilton
05.2018 - 09.2018
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience
- Delivered exceptional guest experiences through attentive service and quick response to issues
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
Waitress
Jianna
03.2017 - 06.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
Waitress
Olive Garden
04.2015 - 12.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
High School Diploma -
Berea High School
Greenville, SC05.2010
Skills
- Machine Operation
- Equipment Monitoring
- Manufacturing
- Safety and Compliance
- Packaging
- Assembly and Production
- Material Loading and Unloading
- Assembly Protocols
- Supply Chain Distribution
- Customer Service and Rapport
- High Volume Dining
- Upselling Products
- Customer Relations
- Interpersonal Communication
Timeline
Product Support Specialist
Concentrix
05.2022 - Current
Machine Operator
Michelin Tire
09.2021 - 01.2022
Production Associate
BMW Manufacturing
07.2020 - 04.2021
Machine Operator
Magna Drive Automotive
08.2018 - 07.2020
Caterer
Table 301 Catering
08.2018 - 01.2019
Breakfast Attendant
Embassy Suites Hotel By Hilton
05.2018 - 09.2018
Waitress
Jianna
03.2017 - 06.2018
Waitress
Olive Garden
04.2015 - 12.2017
High School Diploma -
Berea High School
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