Monisha Wideman
GREENVILLE
Summary
With a proven track record at Concentrix and BMW Manufacturing, I excel in fraud detection and customer service, demonstrating analytical thinking and empathy. Achievements include implementing fraud measures that significantly reduced financial crime and leading projects that enhanced product quality and customer satisfaction, underscoring my commitment to excellence and teamwork.
Professional with proven experience in machine maintenance and repair. Skilled in diagnosing mechanical issues, performing preventive maintenance, and ensuring optimal machine performance. Strong focus on team collaboration and achieving consistent results. Adaptable to changing demands, reliable, and equipped with technical expertise in troubleshooting and equipment calibration.
Overview
9
9
years of professional experience
Work History
Banking Specialist
Concentrix(Greendot Bank)
03.2024 - Current
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Helped customers prepare documents required to complete transactions and process requests.
- Implemented effective fraud detection measures that significantly reduced instances of financial crime within the institution.
- Opened new accounts and made changes to existing accounts.
- Resolved complex customer complaints, restoring confidence in bank's ability to manage their financial needs effectively.
- Trained new hires on customer service policies and procedures.
Product Support Technician(Remote)
Concentrix(Omnipod)
05.2022 - 03.2024
- Troubleshooted diabetes monitors , assisted customers with elevated glucose levels. Ensuring customers devices functioned properly so that they received their insulin
- Managed inventory of replacement parts and equipment, ensuring availability for timely repairs when needed.
- Actively participated in cross-functional projects aimed at improving products based on end-user feedback and market trends analysis.
- Implemented new procedures that streamlined workflows while maintaining high-quality standards for customer support services.
- Trained new technicians on company processes, tools, and best practices, promoting a culture of continuous improvement.
- Played a crucial role in achieving consistently high customer satisfaction scores by providing timely, accurate, and empathetic support to clients.
- Collaborated with the development team for seamless integration of user feedback into future product updates.
- Consistently met or exceeded performance targets in key areas such as first call resolution and customer satisfaction ratings.
- Provided remote support to clients experiencing software or hardware issues, ensuring timely resolution of problems .
Machine Technician
BMW Manufacturing
06.2018 - 05.2022
- Contributed to a safer work environment by implementing proper lockout/tagout procedures during maintenance tasks.
- Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
- Improved machine efficiency by conducting routine maintenance and troubleshooting issues.
- Maintained detailed records of all machine repairs and parts replacements, ensuring accurate tracking of inventory.
- Demonstrated exceptional attention to detail while assembling intricate components, resulting in fewer defects and higher overall quality levels.
- Reduced assembly errors by carefully following work instructions and ensuring proper alignment of components.
- Collaborated with engineering team members to resolve technical issues that arose during the course of production activities.
Server
Table 301(Jianna)
08.2016 - 05.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
Catering Server
Table 301 Catering
10.2015 - 05.2018
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Streamlined event operations by coordinating closely with catering manager on guest headcounts, serving schedules, and equipment needs.
Education
High School Diploma -
Berea High
Greenville, SC06.2010
Skills
- Data processing
- Cash handling and management
- Branch operations
- Financial reporting
- Payment processing
- BSA compliance
- Honest and dependable
- Team cooperation
- Customer service
- Analytical thinking
- Data entry
- Fraud detection
Timeline
Banking Specialist
Concentrix(Greendot Bank)
03.2024 - Current
Product Support Technician(Remote)
Concentrix(Omnipod)
05.2022 - 03.2024
Machine Technician
BMW Manufacturing
06.2018 - 05.2022
Server
Table 301(Jianna)
08.2016 - 05.2018
Catering Server
Table 301 Catering
10.2015 - 05.2018
High School Diploma -
Berea High
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