Monteria Rivers

Experienced and adaptable Customer Service Specialist with over four years of proven success in healthcare support, call center operations, and administrative coordination. Skilled in acting as a first point of contact for applicants, beneficiaries, and community organizations, providing accurate information on program eligibility and enrollment. Adept at documenting enrollment requests, status changes, complaints, and grievances with a high level of accuracy and confidentiality. Proficient in using web-based systems to enter and manage customer data and applications. Demonstrates a strong knowledge of program policies and the ability to communicate them clearly and objectively to clients. Committed to delivering excellent service in fast-paced environments with professionalism, empathy, and attention to detail.