Enhanced customer satisfaction by promptly attending to their needs and providing personalized service. Provided recommendations on food and wine pairings, cocktails, etc.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Collaborated with patrons and kitchen staff to ensure safe preparation of food for those with dietary restrictions.
Demonstrated strong multitasking skills by managing 6 tables simultaneously without compromising service quality.
Hostess
Mr. Friendly's New Southern Grille
08.2021 - 06.2023
Enhanced customer experiences by efficiently managing reservations and seating arrangements.
Reduced wait times for 140-160 guests per night by effectively coordinating with 4-5 other team members during peak hours.
Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit by keeping tables and floors clean.
Assisted in training 4 new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.