Morgan McLellan
Belk Department Store
Cayce
1
Certification
7
years of professional experience
Dynamic Operations Manager with a proven track record at Lucky Strike, excelling in inventory management and team leadership. Enhanced operational efficiency through strategic problem-solving and employee empowerment, resulting in improved performance outcomes. Skilled in fostering client relations and maintaining a safe, organized work environment.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Work History
Sales Associate
11 Months- Delivered personalized customer service to support apparel, beauty, and home sales goals.
- Operated POS register accurately, processed returns, exchanges, and payment transactions efficiently.
- Maintained merchandise presentation, folding standards, and floor recovery across assigned departments.
- Assisted with fitting room organization, product location, and size requests for shoppers.
- Worked every department on the floor in the mens store.
- Inventory assistance
- Nautica/ Vineyard Vines Specialist.
- Tagging damage merchandise and making new upc codes.
- Travelling with management to other department stores to assist.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Offered key holder position.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Operations Manager
5 Years 7 Months- Assisted in coordinating daily operational activities to ensure smooth workflow.
- Learned and applied safety protocols to maintain a secure work environment.
- Supported inventory management processes, ensuring accurate stock levels and organization.
- Collaborated with team members to troubleshoot equipment issues and improve efficiency.
- Participated in training sessions to enhance understanding of operational tools and systems.
- Contributed to maintaining cleanliness and organization of the workspace for optimal productivity.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Conducted regular audits of processes and systems, ensuring adherence to company policies and industry standards.
- Streamlined operations by implementing process improvements, enhancing workflow efficiency across departments.
Daycare Worker
1 Year 7 Months- Supervised daily activities, ensuring safety and engagement for children in care.
- Developed age-appropriate educational programs, fostering cognitive and social development.
- Collaborated with parents to discuss child progress and address concerns effectively.
- Mentored junior staff on best practices in childcare and emergency procedures.
- Maintained accurate records of daily activities, incidents, and children's progress reports.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Meticulously sanitized toys and play equipment.
- Distributed food, napkins, and beverages in preparation for snack time.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained child-friendly environment with access to outdoor activities.
- Maintained accurate records of each child's attendance, health, and developmental progress for thorough documentation purposes.
- Assisted in potty training and other daily hygiene activities to support child development.
- Supervised daily activities, ensuring a safe and engaging environment for children.
Education
High School Diploma
Skills
Problem-solving
Team leadership
Operations management
Customer service
Operational efficiency
Decision-making
Employee relations and conflict resolution
Inventory management
Inventory control
Workforce management
Client relations
Delegation
Sales background
Listening skills
Multi-tasking strength
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Relationship building
Outgoing personality
Cash handling
Money handling
Flexible schedule
Verbal/written communication
Cash register operation
Stocking and receiving
Conflict resolution
Store opening and closing
Product sales
POS system operation
Sales training
Order processing
Brand promotion
Point of sale operation
Product promotions
Shipment processing
Fraud detection
Merchandising
Customer engagement
Hospitality and accommodation
Contact follow-up
Positive and professional
Certification
serve safe food and beverage
Timeline
Sales Associate
Belk Department Store
10.2025 - 09.2026Read More
Operations Manager
Lucky Strike
02.2020 - 09.2025Read More
Daycare Worker
Little People Learning Center
05.2019 - 12.2020Read More
A.C. Flora
High School Diploma
Read More