Morgan Melber
Myrtle Beach
Summary
Organized hospitality professional with track record in creating and executing comprehensive training programs for baristas. Known for enhancing team performance and customer service quality through effective training techniques. Focuses on fostering collaborative team environment and ensuring adaptability to changing operational needs. Expertise in coffee preparation, customer relations, and staff development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
Murrells Inlet, SC
11.2024 - Current
- Trained new baristas on beverage preparation and customer service standards.
- Developed and implemented training materials to enhance team knowledge and skills.
- Conducted regular performance evaluations to assess barista competency and progress.
- Provided ongoing support and mentorship to improve team performance and morale.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Handled cash and processed payments accurately to avoid errors.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Scare Actor
Hollywood Wax Museum Entertainment Center
Myrtle Beach, SC
05.2024 - 11.2024
- Collaborated with team members to develop innovative scare techniques and props.
- Adapted performances based on audience reactions, ensuring consistent engagement and excitement.
- Developed strong relationships with colleagues based on trust and respect, fostering a supportive work environment that enhanced collaboration efforts.
- Received multiple commendations from management for exceptional commitment to character development and performance quality.
- Assisted in maintaining set cleanliness and safety protocols within performance areas.
Sales Associate
Ripley's Aquarium
Myrtle Beach, SC
02.2024 - 05.2024
- Assisted customers in selecting products and navigating aquarium exhibits.
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to maintain cleanliness and organization of display areas.
- Addressed customer inquiries and resolved issues promptly, fostering positive experiences.
- Conducted inventory checks to support stock management and product availability.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Bath & Body Works
Myrtle Beach, SC
10.2023 - 02.2024
- Participated in promotional events, contributing to increased visibility and attendance.
- Trained new associates on sales techniques and customer service best practices.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Team Leader
Smoothie King
Myrtle Beach, SC
01.2023 - 10.2023
- Oversaw daily operations to ensure exceptional customer service and product quality.
- Mentored team members to enhance performance and promote career development.
- Managed inventory levels, ensuring availability of fresh ingredients while minimizing waste.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Barista
Starbucks
Garner, NC
08.2019 - 11.2022
- Prepared high-quality beverages consistently according to Starbucks standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Assisted in developing promotional displays, increasing product visibility and sales opportunities.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Associate of Applied Science - Baking And Pastry Arts
Horry-Georgetown Technical College
Myrtle Beach, SC05-2027
Associate of Arts - Digital Arts
Horry-Georgetown Technical College
Conway, South Carolina, SCAssociate of Arts - Undeclared
Lenoir-Rhyne University
Hickory, NCHigh School Diploma -
Socastee High School
Myrtle Beach, SC05-2019
Skills
- Leadership experience
- Health and safety compliance
- POS system operation
- Staff coaching
- Sales expertise
- Beverage preparation techniques
- Training background
- Team player
- Cash handling
- Adaptive and creative
Certification
SERVSAFE Food Handlers Manager Certification
Timeline
Barista Trainer
Starbucks
11.2024 - Current
Scare Actor
Hollywood Wax Museum Entertainment Center
05.2024 - 11.2024
Sales Associate
Ripley's Aquarium
02.2024 - 05.2024
Sales Associate
Bath & Body Works
10.2023 - 02.2024
Team Leader
Smoothie King
01.2023 - 10.2023
Barista
Starbucks
08.2019 - 11.2022
Associate of Applied Science - Baking And Pastry Arts
Horry-Georgetown Technical College
Associate of Arts - Digital Arts
Horry-Georgetown Technical College
Associate of Arts - Undeclared
Lenoir-Rhyne University
High School Diploma -
Socastee High School