Mya Lockett
Rockhill
Summary
Dynamic leader experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
5
5
years of professional experience
Work History
Manager
Red@28th
10.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Medical Materials Manager, U.S Deployment
United States Air Force Reserve
12.2020 - Current
- Coordinated the timely disposal of expired or damaged products according to regulatory guidelines, promoting a safe working environment for all employees involved in handling medical materials.
- Streamlined the ordering process through the implementation of an electronic database system, ensuring accurate record-keeping and easy access to information.
- Developed a comprehensive training program for staff members on proper handling, storage, and disposal of medical materials, resulting in fewer safety incidents and improved compliance with regulations.
- Improved inventory turnover rate by closely monitoring stock levels and adjusting order quantities accordingly, minimizing waste and storage costs.
Front Desk Receptionist
Oakview Dermatology
07.2022 - 12.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Member Service Consultant
Family Trust Federal Credit Union
11.2021 - 07.2022
- Improved cross-selling success rates by actively staying informed about new offerings within the credit union''s portfolio of productsservices.
- Streamlined the account-opening process for new members, increasing efficiency and member satisfaction.
- Reduced wait times for customers through efficient multitasking capabilities while maintaining accuracy in transactions.
- Participated in ongoing training programs to stay current on industry trends, enhancing service quality for members.
Guest Service Representative
Holiday Inn Express Hotel
11.2019 - 06.2020
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
Associate of Science - Diagnostic Medical Sonography
Southeastern College
Charlotte, NC05-2027
Skills
- Customer service
- Management
- Bartender
- Oral and writing communication
- Front office management
- Banking
- Records management
- Administrative support
- Listening skills
- Team leadership
- Cash handling
- Time management
- Telephone etiquette
- Data entry proficiency
- Decision-making
- Food and beverage area setup
- Complex Problem-solving
- Medical inventory management
- Appointment scheduling
- Reservation processing
- Up-selling strategies
- Staff management
Timeline
Manager
Red@28th
10.2024 - Current
Front Desk Receptionist
Oakview Dermatology
07.2022 - 12.2024
Member Service Consultant
Family Trust Federal Credit Union
11.2021 - 07.2022
Medical Materials Manager, U.S Deployment
United States Air Force Reserve
12.2020 - Current
Guest Service Representative
Holiday Inn Express Hotel
11.2019 - 06.2020
Associate of Science - Diagnostic Medical Sonography
Southeastern College
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