Myanna Oliver
Summerville,SC
Summary
Results-driven and dependable team leader with 8+ years of hands-on experience in customer service, food service, and retail management. Skilled in training and supervising employees, managing store operations, and providing high-quality service in fast-paced environments. Strong organizational skills with the ability to multitask, resolve customer concerns, and maintain smooth day-to-day operations. Proficient in POS systems and Microsoft Office applications.
Overview
10
10
years of professional experience
Work History
Academy Trainer (Coach)
Walmart
11.2024 - Current
- Lead daily store operations and support overall performance across departments
- Train and guide associates to meet company standards and goals
- Delegate tasks, supervise execution, and monitor productivity
- Open and close the store, ensuring compliance with company protocols
- Perform administrative duties including price changes, mods, pinpoints, and top stock management
- Handle complex customer service issues such as returns, refunds, and money services
Team Associate
Walmart
01.2021 - 11.2024
- Assisted customers on the sales floor and at checkout to ensure satisfaction
- Restocked merchandise and maintained clean, organized aisles
- Supported store operations by managing inventory and helping with department-specific duties
Shift Leader
Hardee’s
11.2019 - 01.2021
- Oversaw shift operations, including opening and closing procedures
- Supervised crew members to ensure food quality, cleanliness, and efficiency
- Trained new hires and maintained a productive and positive work environment
- Monitored inventory and performed food prep for all meal periods
- Utilized Microsoft applications for scheduling and operational documentation
Team Member
Wendy’s
11.2018 - 08.2019
- Delivered prompt and friendly service to customers in a fast-paced setting
- Operated fry station and sandwich board to prepare food accurately and efficiently
- Processed transactions using the POS system and managed cash handling duties
Team Member
Cook Out
09.2018 - 11.2018
- Prepared food at multiple kitchen stations including grill, fryer, and hot dog line
- Maintained cleanliness of the work area and ensured health code compliance
- Provided backup support to other stations during high-volume hours
Person-in-Charge (PIC)
Jimmy John’s
05.2018 - 07.2018
- Oversaw store operations during shifts and ensured high customer satisfaction
- Prepped vegetables, meats, and sauces according to company standards
- Operated register and managed transactions with speed and accuracy
Assistant Manager-in-Training
Wendy’s
01.2018 - 04.2018
- Trained in all aspects of store management including customer service, team supervision, and issue resolution
- Supported daily operations by leading the fry station, sandwich board, and drive-thru
- Assisted with refunds, exchanges, and handling escalated customer concerns
Receptionist
Urgent Care
08.2017 - 12.2017
- Greeted and checked in patients in a professional medical office environment
- Answered high-volume phone lines and scheduled appointments
- Processed patient paperwork and maintained confidential medical records
Team Member
Chipotle
11.2016 - 08.2017
- Prepared fresh produce and ensured proper food handling and safety
- Provided efficient, friendly service at the register and food line
- Maintained cleanliness and restocked supplies during and after shifts
Cashier
Zaxby’s
11.2015 - 08.2016
- Operated computerized cash register system and handled customer transactions
- Delivered excellent customer service and handled order accuracy
- Assisted with food preparation and kitchen tasks during peak hours
- Note: Periods of employment reflect relocation from Savannah, GA to Summerville, SC and pursuit of better career opportunities.
Education
Associate Degree - Psychology
Trident Technical College
Charleston, SCHigh School Diploma - undefined
Groves High School
Garden City, Savannah05.2017
Skills
- Team Leadership
- Staff Development
- Retail & Food Service Operations
- Customer engagement strategies
- Microsoft Word
- PowerPoint
- POS system management
- Problem Solving
Timeline
Academy Trainer (Coach)
Walmart
11.2024 - Current
Team Associate
Walmart
01.2021 - 11.2024
Shift Leader
Hardee’s
11.2019 - 01.2021
Team Member
Wendy’s
11.2018 - 08.2019
Team Member
Cook Out
09.2018 - 11.2018
Person-in-Charge (PIC)
Jimmy John’s
05.2018 - 07.2018
Assistant Manager-in-Training
Wendy’s
01.2018 - 04.2018
Receptionist
Urgent Care
08.2017 - 12.2017
Team Member
Chipotle
11.2016 - 08.2017
Cashier
Zaxby’s
11.2015 - 08.2016
High School Diploma - undefined
Groves High School
Associate Degree - Psychology
Trident Technical College
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