Mylisa Miller
Spartanburg,Sc
Summary
Dynamic retail professional with extensive experience at Lidl US, excelling in customer service and inventory management. Proven track record of enhancing customer satisfaction through effective team leadership and strategic merchandising. Skilled in problem-solving and fostering a positive work environment, resulting in improved operational efficiency and employee retention.
Overview
2027
2027
years of professional experience
Work History
Assistant Store Manager
Lidl US
Spartanburg Sc
2023 - Current
- Assisted in managing daily store operations, ensuring compliance with company policies.
- Supported inventory management processes, optimizing stock levels and reducing waste.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Improved store operations by establishing clear communication channels between team members.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Store Supervisor
Lidl US
Spartanburg, SC
2020 - 2023
- Supervised daily store operations to ensure optimal customer service and efficient workflows.
- Trained and mentored team members on product knowledge and operational procedures.
- Led initiatives to improve store layout, resulting in enhanced customer experience and engagement.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Fostered culture of continuous improvement, encouraging staff to suggest operational enhancements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Store Associate
Lidl US
2018 - 2020
- Operated cash register efficiently, processing transactions and handling customer payments.
- Collaborated with team members to ensure store cleanliness and organization during peak hours.
- Learned company policies and procedures to support compliance and operational standards effectively.
- Adapted quickly to changing priorities in a fast-paced retail environment, ensuring smooth operations.
- Engaged in continuous learning to improve product knowledge and customer service
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Customer Service Manager
Walmart
Boiling Springs, SC
2015 - 2016
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Mentored new employees, fostering a collaborative and knowledgeable team environment.
Money Center Cashier
Walmart
Boiling Springs, SC
2014 - 2015
- Maintained cash drawer accuracy through regular reconciliations
- Managed high-volume cash transactions during peak periods effectively.
- Implemented best practices for cash handling and security protocols.
- Streamlined the check-cashing process for improved customer experience and reduced wait times.
- Demonstrated expertise in operating various financial equipment including currency counters, coin sorters, check scanners, and computer systems.
- Managed high volumes of cash transactions while maintaining exceptional attention to detail and accuracy.
- Handled cash with high accuracy and took care to check bills for fraudulent transactions.
Cashier Assistant
Walmart
Boiling Springs, SC
2013 - 2014
- Assisted customers with transactions and inquiries, enhancing shopping experience.
- Operated cash register efficiently, ensuring accurate processing of payments.
- Maintained cleanliness and organization of checkout area to
Education
High School Diploma -
Dorman High School
Roebuck, SC2012
No Degree - Communications
University of South Carolina Upstate
Spartanburg, SCSkills
- Customer service and engagement
- Inventory control
- Store organization
- Team building and leadership
- Stock management
- Team management
- Work Planning and Prioritization
- Issue resolution
- Order management
- Strategic merchandising
- Motivational techniques
- Inventory management
- KPI tracking
Timeline
Assistant Store Manager
Lidl US
2023 - Current
Store Supervisor
Lidl US
2020 - 2023
Store Associate
Lidl US
2018 - 2020
Customer Service Manager
Walmart
2015 - 2016
Money Center Cashier
Walmart
2014 - 2015
Cashier Assistant
Walmart
2013 - 2014
High School Diploma -
Dorman High School
No Degree - Communications
University of South Carolina Upstate