Mylon Mckellar
Dillon
Summary
Dynamic and detail-oriented professional with proven success at ASM Research, excelling in customer onboarding and issue resolution. Known for enhancing client satisfaction and retention through effective communication and teamwork. Adaptable and responsible, consistently achieving goals in fast-paced environments while maintaining a friendly, positive attitude.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Enrollment Assister
ASM Research
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Account Representative
Rent A Center Warehouse & Retail Store
12.2022 - 07.2023
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Devised tactics to grow customer base and boost sales.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Monitored customer feedback for patterns in order to identify potential areas for improvement within internal processes or policies.
Customer Account Representative
Lincare
03.2022 - 11.2022
- Operated delivery vehicle to deliver medical supplies to patients.
- Maintained medical supply logs and vehicle logs for daily operations.
- Accessed the needs of patients to further help with improving overall need for supplies.
Customer Service Representative
Work From Home Business
01.2021 - 02.2022
- I Helped achieve customer satisfaction by accessing the needs of the customer via telephone in a call center setting.
- Surpassed sales objectives by using communication and product knowledge.
- Finalized sales by using sales information system.
- Processed Payments for products and services.
Delivery Driver
Rent A Center
06.2016 - 12.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
Associate of Arts - Autobody Repair
Florence-Darlington Technical College
Florence, SC06-2011
High School Diploma -
Dillon High School
Dillon, SC06-2003
Skills
- Data entry
- Customer onboarding
- Case management
- Issue resolution
- Team collaboration
- Effective communication
- Detail orientation
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Dependable and responsible
- Organizational skills
Timeline
Enrollment Assister
ASM Research
10.2023 - Current
Customer Account Representative
Rent A Center Warehouse & Retail Store
12.2022 - 07.2023
Customer Account Representative
Lincare
03.2022 - 11.2022
Customer Service Representative
Work From Home Business
01.2021 - 02.2022
Delivery Driver
Rent A Center
06.2016 - 12.2020
Associate of Arts - Autobody Repair
Florence-Darlington Technical College
High School Diploma -
Dillon High School
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