Mytia Jackson
Beaufort
Summary
Dedicated professional with a versatile background in customer service and administrative support. Known for strong problem-solving and communication skills, effectively addressing client needs and enhancing service delivery.
Overview
6
6
years of professional experience
Work History
Tides Program Assistant
ESS
Bluffton
09.2025 - Current
- Organized and maintained program documentation and files for easy access.
- Assisted in coordinating program schedules and logistics for efficient operations.
- Fostered relationships to define programming needs and strengthen organizational standing.
- Monitored progress on project timelines associated with each program activity or initiative.
Special Education Assistant
ESS
Beaufort
11.2023 - 05.2025
- Supported teachers in developing and implementing individualized education plans.
- Assisted students with daily living skills and classroom activities.
- Monitored student behavior and provided positive reinforcement strategies.
Admin Specialist II
South Carolina Department of Mental Health
Beaufort
01.2023 - 09.2023
- Created training materials for new hires on the company's procedures and policies.
- Collaborated with multidisciplinary teams to enhance service delivery for clients.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Maintained accurate medical records for patient confidentiality and compliance.
Guest Service Advocate
Target
Bluffton
04.2020 - 07.2022
- Trained new staff on customer service best practices and store policies.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on promotions and loyalty programs to enhance engagement.
- Processed transactions accurately using point-of-sale systems.
Education
Master Of Arts (MA) - Industrial And Organizational Psychology
Liberty University
Lynchburg, VABachelor Of Science (BS) - Human Services
University of South Carolina Beaufort
Bluffton, SCCertificate - Management And Leadership Human Resources
Liberty University
Lynchburg, VASkills
- Program documentation
- Project coordination
- Data management
- Compliance regulations
- Customer relationship management
- Training development
- Staff training
- Employee relations
- Time management
- Problem solving
- Interpersonal skills
- Scheduling management
- Statistical reporting
- Administrative support
Timeline
Tides Program Assistant
ESS
09.2025 - Current
Special Education Assistant
ESS
11.2023 - 05.2025
Admin Specialist II
South Carolina Department of Mental Health
01.2023 - 09.2023
Guest Service Advocate
Target
04.2020 - 07.2022
Master Of Arts (MA) - Industrial And Organizational Psychology
Liberty University
Bachelor Of Science (BS) - Human Services
University of South Carolina Beaufort
Certificate - Management And Leadership Human Resources
Liberty University