Naddy Andre Francis ZIALOR
Summary
Proven track record in legislative and employment sectors, notably with the National Assembly of Seychelles, enhancing law-making and employment processes. Excelled in team collaboration and customer service, achieving significant improvements in job placement rates and legislative efficiency. Skilled in problem-solving and effective communication, consistently delivering results in high-pressure environments. Also a Strong advocator for persons living with a disability with regards to disability rights, whereby i have received training and courses in the sector over the years notably
- IVLP programme in USA
- JICA programme - independent living and other related course
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Member of National Assembly
National Assembly of Seychelles
10.2020 - 02.2025
- Making and passing laws of Seychelles
- Oversight of the Executive Branch of Government
- Representation of Constituencies
- Working independently and collaboratively in a team environment including Agencies and MDAs
- Working in Committees of the National Assembly
- Excellent communication skills, both verbal and written.
Employment Officer
Ministry of Employment
04.2016 - 10.2020
- Assist in ensuring the Smooth Running of the Special Employment program's,
- Assure that Recipient from the program's are placed in permanent employment
- Liaise with employers, stakeholders to negotiate for placement opportunities.
- Liaise with Agency for Social Protection, APDAR, District Administrations , Prison Department, Vocational Training Center to identify potential candidates to be placed on the programme.
- Developed a comprehensive database of registration and profiling of recipients
- Assisted job seekers in writing compelling resumes and cover letters that effectively showcased their skills and experiences.
- Managed caseloads effectively while maintaining timely communication with clients regarding their job search progress.
- Conducted mock interviews with clients, boosting their confidence and interview success rate.
Guest Service Agent
AVANI Seychelles
01.2014 - 04.2016
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Guest Service Agent
Le Meridien Hotel
07.2010 - 10.2014
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Telephone Operator
Ministry of Health
02.2008 - 06.2010
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information
Education
Reference -
National Institute of Education
Mont Fleuri10-2007
Certificate - IGCSE
Anse Boileau Secondary School
Anse Boileau, Seychelles12-2005
No Degree -
Grand Anse Mahe Primary
Grand Anse Mahe01-1999
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Employee of the year award [Le Meridien]
- Young Animators Award 2006
- Special Youth Award 2006
- Outstanding Performance Award 2008
- Overall Best District Level 2008
- Member of Seychelles National Youth Assembly - Deputy Speaker 2011
- Young Animators Award 2010
- Board Member of Seychelles National Youth Council [2011-2013]
- Board Member of National Council for the Disabled
- Quality Assurance Framework Training - Personal Living with a Disability 2012
- Training - Independent Living and Mainstreaming for Persons with a Disability in Africa [ Japan International Cooperative Agency]
- International Visitor Leadership Program - Access for All [ United State Department of State Bureau of Educational and Cultural Affairs.
Certification
- Employee of the year award [Le Meridien]
- Young Animators Award 2006
- Special Youth Award 2006
- Outstanding Performance Award 2008
- Overall Best District Level 2008
- Member of Seychelles National Youth Assembly - Deputy Speaker 2011
- Young Animators Award 2010
- Board Member of Seychelles National Youth Council [2011-2013]
- Board Member of National Council for the Disabled
- Quality Assurance Framework Training - Personal Living with a Disability 2012
- Training - Independent Living and Mainstreaming for Persons with a Disability in Africa [ Japan International Cooperative Agency]
- International Visitor Leadership Program - Access for All [ United State Department of State Bureau of Educational and Cultural Affairs.
Timeline
Member of National Assembly
National Assembly of Seychelles
10.2020 - 02.2025
Employment Officer
Ministry of Employment
04.2016 - 10.2020
Guest Service Agent
AVANI Seychelles
01.2014 - 04.2016
Guest Service Agent
Le Meridien Hotel
07.2010 - 10.2014
Telephone Operator
Ministry of Health
02.2008 - 06.2010
- Employee of the year award [Le Meridien]
- Young Animators Award 2006
- Special Youth Award 2006
- Outstanding Performance Award 2008
- Overall Best District Level 2008
- Member of Seychelles National Youth Assembly - Deputy Speaker 2011
- Young Animators Award 2010
- Board Member of Seychelles National Youth Council [2011-2013]
- Board Member of National Council for the Disabled
- Quality Assurance Framework Training - Personal Living with a Disability 2012
- Training - Independent Living and Mainstreaming for Persons with a Disability in Africa [ Japan International Cooperative Agency]
- International Visitor Leadership Program - Access for All [ United State Department of State Bureau of Educational and Cultural Affairs.
Reference -
National Institute of Education
Certificate - IGCSE
Anse Boileau Secondary School
No Degree -
Grand Anse Mahe Primary
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