Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nadia Thapar

Greenville

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

10
10
years of professional experience

Work History

Animal Adoptions Counselor

Greenville County Animal Care
05.2023 - Current
  • Attend offsite adoption events and participate in community outreach.
  • Provide follow-up post adoption to answer any questions or to address and work through common challenges
  • Answer phones, emails and check voicemails in a timely fashion
  • Self-motivated, with a strong sense of personal responsibility
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the shelter alike.

Owner

High Country Dog Training
01.2021 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Provided expert consultations for clients with challenging cases or special needs dogs, delivering customized strategies for success.
  • Improved dog behavior by designing and implementing personalized training programs for each animal.
  • Evaluated canine temperament and assessed individual training needs, creating tailored solutions for owners and their pets.

Wellness Consultant

Blue Flowers CBD
07.2022 - 02.2023
  • Tailored wellness plans to clients unique needs by diligently researching and continuously expanding knowledge of alternative therapies and practices.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Understand individual wellness needs and goals to suggest appropriate hemp and CBD products.
  • Clearly explained the types, benefits, uses, and proper dosage of various hemp and CBD products, such as oils, capsules, edibles, and topicals.
  • Kept shelves stocked, storage areas tidy, and ensure products were properly rotated and accounted for.
  • Continuously learned about new hemp and CBD products, industry trends, and research findings.
  • Understand and adhere to all local, state, and company regulations related to the sale of hemp and CBD products.
  • Responded to customer requests for products, services, and company information.

Assistant Manager

Stella Blues Pawtique
11.2021 - 07.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Assistant Trainer

Canine Instincts Solutions
03.2020 - 01.2021
  • Streamlined administrative tasks such as scheduling appointments, processing payments, and maintaining up-to-date client files for efficient operations within the business.
  • Reduced instances of unwanted behaviors through consistent application of correction techniques and rewards systems.
  • Maintained detailed records of each dog''s progress throughout the course of training, enabling accurate evaluation of success rates and areas requiring improvement.
  • Provided ongoing guidance to clients on reinforcing positive behaviors at home through effective communication and reward-based methods.
  • Assisted head trainer in developing personalized training plans for each dog, resulting in improved behavior and stronger owner-dog relationships.
  • Enhanced dog obedience by implementing positive reinforcement techniques and clear communication strategies.
  • Conducted initial consultations with potential clients to assess their needs and establish goals for their dogs'' progress.
  • Participated in regular professional development opportunities to stay current on industry trends, emerging research findings, and new training methodologies for continued growth as a trainer.
  • Coordinated with local shelters, rescue organizations, and pet adoption agencies to provide pro-bono training services for dogs in need of additional support prior to finding their forever homes.

Apprentice Trainer

Dog Training of Tampa Bay
07.2017 - 03.2020
  • Shadowed senior trainers for advanced behavior modification cases, learning how to address aggression, anxiety, and other complex issues.
  • Contributed to a safe and welcoming environment for both dogs and their owners, maintaining a clean facility and organized equipment.
  • Developed customized training plans for each dog to address specific behavioral issues and achieve desired outcomes.
  • Assisted in the successful completion of group obedience classes, ensuring all participants met graduation requirements.
  • Facilitated the smooth transition of dogs from group classes to one-on-one sessions when additional attention or personalized instruction was necessary.
  • Maintained detailed records of each dog''s progress throughout the course of their training program in order to assess growth and determine next steps.
  • Strengthened client relationships by providing regular updates on progress, discussing challenges faced during training sessions, and offering solutions for continued success at home.
  • Applied problem-solving skills when adapting lesson plans based on individual dogs'' needs or limitations due to age or physical conditions.

Night Assistant

Appalachian State University Night Safety
08.2017 - 12.2018
  • Boosted guest satisfaction with attentive customer service and prompt resolution of issues during nighttime hours.
  • Facilitated smooth transitions between shifts by providing detailed shift reports and ensuring all tasks were completed accordingly.
  • Ensured a safe environment for students by conducting regular security checks and monitoring surveillance cameras.
  • Increased efficiency of nighttime operations by identifying opportunities for improvement and implementing new strategies based on staff feedback
  • Improved overnight operations by effectively managing the front desk and promptly addressing student concerns.

Animal Care Technician

Best Friends Pet Care
06.2017 - 01.2018
  • Leo and Ray
  • Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
  • Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
  • Administered medications to animals in treatment and documented changes in condition.
  • Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
  • Ensured proper nutrition for various species by preparing specialized diets and feeding schedules.
  • Provided compassionate care to animals by giving attention, grooming, and socialization opportunities.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Crew Member

Panera Bread
03.2015 - 06.2016
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

Bachelor of Arts - Psychology, Minor in Commercial Photography

Appalachian State University
12.2019

Honors Student -

Plant City High School
Plant City, FL
01.2016

Dual Enrolled Student - undefined

Hillsborough County Community College
01.2016

Skills

  • Language: Bilingual; native proficiency in Spanish
  • Computer: Microsoft Word, PowerPoint, Excel
  • Management: Change drop; Scheduling; organizational skills; superior multitasking abilities; excellent customer service; positive attitude and strong work ethic; adaptive to fast paced environments; ability to work with little or no supervision
  • Multicultural sensitivity
  • Active listening
  • Critical thinking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Animal Adoptions Counselor

Greenville County Animal Care
05.2023 - Current

Wellness Consultant

Blue Flowers CBD
07.2022 - 02.2023

Assistant Manager

Stella Blues Pawtique
11.2021 - 07.2022

Owner

High Country Dog Training
01.2021 - Current

Assistant Trainer

Canine Instincts Solutions
03.2020 - 01.2021

Night Assistant

Appalachian State University Night Safety
08.2017 - 12.2018

Apprentice Trainer

Dog Training of Tampa Bay
07.2017 - 03.2020

Animal Care Technician

Best Friends Pet Care
06.2017 - 01.2018

Crew Member

Panera Bread
03.2015 - 06.2016

Dual Enrolled Student - undefined

Hillsborough County Community College

Bachelor of Arts - Psychology, Minor in Commercial Photography

Appalachian State University

Honors Student -

Plant City High School

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Nadia Thapar