Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Work Availability
Work Preference
Software
Timeline
CustomerServiceRepresentative

Nadiya Edwards

Hartsville

Summary

Dynamic professional who excels in billing resolution and claims processing. Proven track record in negotiating payment plans and recovering lost revenue, while delivering exceptional customer support. Proficient in Epic and MediTech, consistently achieving monetary goals through effective communication and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Early Out Representative

Receivable Solutions Inc
Columbia
01.2024 - Current
  • Resolved billing disputes and complaints to enhance customer satisfaction.
  • Negotiated payment plans with customers to ensure timely debt recovery.
  • Recovered lost revenue through diligent follow-up on overdue accounts.
  • Processed payments via phone and established recurring drafts for convenience.
  • Answered product and service inquiries to improve overall customer support.
  • Consistently achieved personal and team goals each month.

Scheduling Specialist

Receivable Solutions Inc
Columbia
03.2022 - 01.2024
  • Completed patient registration for upcoming appointments at White Plains Hospital.
  • Verified authorization requirements by contacting insurance companies for scheduled appointments.
  • Resubmitted scheduled appointments into new UMO system efficiently.

Insurance Claims Specialist

Receivable Solutions Inc
Columbia
05.2018 - 03.2022
  • Researched claims to verify denial reasons and processing discrepancies.
  • Contacted insurance companies and patients to resolve claims issues efficiently.
  • Submitted appeal letters, patient notifications, and corrected claims to expedite resolutions.
  • Achieved monetary goals consistently through effective claims management.

Education

Bachelor of Arts - Modern Languages

Clemson University
Clemson, SC
05-2003

Skills

  • Billing resolution and claims processing
  • Payment negotiation and revenue recovery
  • Customer inquiries and insurance verification
  • Epic and MediTech proficiency
  • Microsoft Office applications

Languages

Spanish
Professional

Accomplishments

  • Employee of the Month - Oct. 2023

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceWork from home optionPaid sick leaveHealthcare benefitsPaid time offFlexible work hoursCompany Culture

Software

Microsoft Office

Epic

MediTech

Timeline

Early Out Representative

Receivable Solutions Inc
01.2024 - Current

Scheduling Specialist

Receivable Solutions Inc
03.2022 - 01.2024

Insurance Claims Specialist

Receivable Solutions Inc
05.2018 - 03.2022

Bachelor of Arts - Modern Languages

Clemson University

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Nadiya Edwards