Nahtefa Carmichael
Columbia
Summary
Reliable and motivated professional with strong communication, problem-solving, and organizational skills. Experienced working in fast-paced environments, collaborating with teams, and adapting quickly to new challenges. Committed to delivering high-quality work and contributing to organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Claims Processor
Blue Cross and Blue Shield
Florence, SC
02.2022 - Current
- Process claims efficiently, ensuring accuracy and compliance with company policies.
- Review and analyze claim submissions to identify discrepancies and initiate corrections.
- Utilize claims processing systems to track submission status and resolve issues proactively.
- Collaborate with healthcare providers to gather necessary documentation for claim resolution.
- Checked documentation for accuracy and validity on updated systems.
Rehabilitation Assistant
Palmetto Center
Florence, SC
09.2025 - 05.2026
- Assisted therapists in developing and implementing individualized rehabilitation plans.
- Monitored patient progress and documented changes in treatment responses.
- Provided support during therapy sessions, enhancing patient comfort and engagement.
- Collaborated with multidisciplinary teams to optimize patient care strategies.
- Educated patients and families on rehabilitation techniques and home exercise programs.
- Fostered a positive and supportive atmosphere, encouraging patients to ask questions and express concerns about their rehabilitation process.
- Supported therapists in conducting group therapy sessions, fostering social interaction among patients as part of their recovery process.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans.
CNA
MUSC
Florence, SC
08.2021 - 12.2024
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with vital signs monitoring, contributing to accurate patient assessments.
- Documented patient information meticulously in electronic health records for continuity of care.
- Trained new CNAs on best practices for patient handling and hygiene protocols.
- Implemented infection control measures, enhancing patient safety across the unit.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported needs of 8+ residents under long-term care.
- Assisted nursing staff with clinical procedures, enhancing workflow efficiency.
Direct Support Professional
DDSN Pee Dee Center
Florence, SC
02.2017 - 04.2021
- Provided direct assistance to individuals with disabilities, enhancing daily living skills and promoting independence.
- Implemented individualized care plans, ensuring adherence to guidelines and improving client outcomes.
- Monitored behavioral patterns and documented progress, facilitating effective communication with healthcare teams.
- Conducted training sessions for new staff on best practices in client support and safety protocols.
- Developed engaging recreational activities tailored to clients' interests, fostering social interaction and skill development.
- Advocated for clients' rights and preferences, ensuring a respectful and supportive environment at all times.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Sales Associate
Target
Florence, SC
09.2016 - 02.2017
- Delivered exceptional customer service, enhancing shopping experience and promoting brand loyalty.
- Managed inventory levels efficiently, ensuring product availability and timely restocking.
- Trained new team members on operational procedures and customer engagement techniques.
- Assisted in visual merchandising efforts, boosting product visibility and sales performance.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated cash register accurately, processing transactions with attention to detail.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Hospitality Unit Coordinator
Forum House
Westfield, MA
04.2015 - 07.2016
- Coordinated daily operations to enhance workflow efficiency and service delivery.
- Managed scheduling and resource allocation to optimize team performance and patient care.
- Implemented procedural improvements, resulting in streamlined communication among departments.
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
- Provided care for 5-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
Pca
Homewatch CareGiversInc
West Springfield, MA
01.2014 - 01.2016
- Provided compassionate care and support to clients in daily activities and personal hygiene.
- Assisted with medication management ensuring adherence to prescribed regimens.
- Maintained accurate documentation of client progress and care plans for healthcare teams.
- Developed individualized care plans based on client needs, preferences, and medical history.
Residential Support Specialist
Mental Health Association Inc.
Springfield, MA
02.2014 - 12.2015
- Provided individualized support to clients in daily living activities and personal goals.
- Facilitated communication between clients and mental health professionals to enhance care coordination.
- Developed and implemented personalized treatment plans in collaboration with multidisciplinary teams.
- Conducted regular assessments to monitor client progress and adjust support strategies as needed.
- Advocated for clients' rights and needs within the mental health system to ensure effective support services.
- Monitored residents'' emotional well-being closely while providing compassionate support during difficult periods or transitions within their lives.
- Documented residents'' progress and challenges in detailed case notes for review by supervisors and healthcare providers.
- Actively participated in ongoing training programs designed to enhance knowledge of best practices within the field of residential support services.
- Promoted a safe and comfortable living environment through regular monitoring and maintenance of residential facilities.
- Provided consistent support for residents with varying levels of cognitive, physical, or emotional disabilities.
- Supported needs of 6+ residents under long-term care.
Sales Lead Keyholder
Deb Shops
Springfield, MA
08.2009 - 11.2013
- Led team to exceed sales targets through effective training and mentorship of staff.
- Managed inventory levels, ensuring stock availability for seasonal promotions and customer demands.
- Developed and implemented visual merchandising strategies to enhance store presentation and customer engagement.
- Conducted performance evaluations, providing constructive feedback to improve individual and team outcomes.
- Trained new employees on product knowledge, sales techniques, and customer service best practices.
- Oversaw cash handling procedures, ensuring accuracy in financial transactions during shifts.
- Opened inventory boxes and restocked shelves.
- Opened and closed store 3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
Education
No Degree - Nursing
Florence-Darlington Technical College
Florence, SC04.2028
High School Diploma -
Roger L Putnam Vocational Technical High School
Springfield, MA06-2010
Skills
- Professionalism and ethics
- Attention to detail
- Critical thinking
- Compassion and empathy
- Flexibility and adaptability
- Reliable team player
- Compassionate
Certification
CNA certified
Phlebotomist
cpr and first aid
Timeline
Rehabilitation Assistant
Palmetto Center
09.2025 - 05.2026
Claims Processor
Blue Cross and Blue Shield
02.2022 - Current
CNA
MUSC
08.2021 - 12.2024
Direct Support Professional
DDSN Pee Dee Center
02.2017 - 04.2021
Sales Associate
Target
09.2016 - 02.2017
Hospitality Unit Coordinator
Forum House
04.2015 - 07.2016
Residential Support Specialist
Mental Health Association Inc.
02.2014 - 12.2015
Pca
Homewatch CareGiversInc
01.2014 - 01.2016
Sales Lead Keyholder
Deb Shops
08.2009 - 11.2013
No Degree - Nursing
Florence-Darlington Technical College
High School Diploma -
Roger L Putnam Vocational Technical High School