Najcia Graves
Columbia
Summary
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
11
11
years of professional experience
Work History
Hostess
Southpark grill
03.2019 - 11.2021
- I was in charge of welcoming guest and properly coordinating them to the correct seating area for servers. I managed seating by keeping track of guest on Excel software with a provided Ipad.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Contractor
Hcg contractor
01.2018 - 12.2019
- Residential/commercial interior remodeling. My responsibilities included painting, drywall, backsplash, & wallpaper
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- I was promoted within 3 months to where I was able to go to job sites alone to give customers quotes and start demos for the work that needed to be completed.
Sales Lead Manager
Aeropostale
07.2016 - 01.2018
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Effectively presented information to customers and responded to questions.
- Boosted sales revenue by implementing effective lead generation strategies and nurturing client relationships.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Leveraged consultative selling techniques to understand customer needs fully and provide tailored solutions accordingly.
- Was promoted to manager, 2 months of being an associate.
Cashier
Millers Antiques & Collectibles
05.2011 - 05.2016
- Family owned business.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Assembler injection Molding
CVG
11.2015 - 04.2016
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Assembled components with minimal supervision, exceeding expected project milestones.
Sales Associate/Cashier
Forever21
04.2014 - 10.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Education
High school or equivalent -
Jay M Robinson High
Skills
- Key Holder
- Retail Management
- Sales Experience
- Customer Service
- Patience and empathy
- Effective multitasking
- Remodeling
- Host/Hostess
- Manufacturing
- Plastics Injection Molding
Timeline
Hostess
Southpark grill
03.2019 - 11.2021
Contractor
Hcg contractor
01.2018 - 12.2019
Sales Lead Manager
Aeropostale
07.2016 - 01.2018
Assembler injection Molding
CVG
11.2015 - 04.2016
Sales Associate/Cashier
Forever21
04.2014 - 10.2015
Cashier
Millers Antiques & Collectibles
05.2011 - 05.2016
High school or equivalent -
Jay M Robinson High
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