Nakia Mitchell
North Charleston
Summary
Dynamic professional with expertise in customer service and small business operations. Proven ability to enhance customer satisfaction through effective communication and strong decision-making skills.
Overview
9
9
years of professional experience
Work History
Co-Owner
Its a Mitchell Thang
North Charleston, SC
04.2020 - Current
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Managed inventory control systems, ensuring accurate stock levels and timely replenishment.
- Streamlined financial reporting processes, enhancing accuracy and reducing turnaround time for monthly statements.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Cook Manager
It's a Mitchell Thang
North Charleston, SC
04.2020 - Current
- Managed daily kitchen operations, ensuring compliance with health and safety regulations.
- Developed and implemented menu items, enhancing customer satisfaction and culinary variety.
- Oversaw inventory management, minimizing waste while maintaining stock levels for efficiency.
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
Customer Service Representative
Family Dollar
Charleston, SC
10.2017 - 12.2017
- Assisted customers with inquiries, ensuring prompt resolutions and enhancing satisfaction.
- Processed transactions efficiently, maintaining accuracy in cash handling and register operations.
- Organized merchandise displays to optimize accessibility and promote sales initiatives.
- Trained new staff on customer service protocols and operational procedures, fostering team collaboration.
- Resolved customer complaints effectively, implementing feedback to improve service delivery standards.
Education
High School Diploma -
R.B. Stall High School
North Charleston, SC06-2000
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
- Sales strategies
- Records management
Timeline
Co-Owner
Its a Mitchell Thang
04.2020 - Current
Cook Manager
It's a Mitchell Thang
04.2020 - Current
Customer Service Representative
Family Dollar
10.2017 - 12.2017
High School Diploma -
R.B. Stall High School