Nancy Servin
Bluffton,SC
Overview
4
4
years of professional experience
Work History
Office Coordinator
Benchmark Physical Therapy
11.2023 - Current
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed approximately 30 incoming calls, emails and faxes per day.
Front Desk Agent
Montage Palmetto Bluff
06.2023 - 11.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted approximately 100 visitors and customers upon arrival per day, offered assistance, and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Food and Beverage Associate
Wawa
11.2022 - 06.2023
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Server/Cashier
Sunset Pizzeria
02.2020 - 08.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Packaged and stored food products following proper handling and preservation methods.
Customer Service Associate
Target
05.2021 - 04.2022
- Promptly responded to inquiries and requests from prospective customers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Diploma -
Bluffton High School
Bluffton, SCSkills
- Problem-Solving Skills
- Attention to Detail
- Customer Service
- Time Management
- Oral and written communications
- Administrative Skills
- Microsoft Office
- POS Systems
Additional Information
- Dedicated team player
- Fast Learner
- Ability to Work Under Pressure
Languages
Spanish
Native or Bilingual
Timeline
Office Coordinator
Benchmark Physical Therapy
11.2023 - Current
Front Desk Agent
Montage Palmetto Bluff
06.2023 - 11.2023
Food and Beverage Associate
Wawa
11.2022 - 06.2023
Customer Service Associate
Target
05.2021 - 04.2022
Server/Cashier
Sunset Pizzeria
02.2020 - 08.2022
Diploma -
Bluffton High School
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