Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Managed approximately 30 incoming calls, emails and faxes per day.
Front Desk Agent
Montage Palmetto Bluff
06.2023 - 11.2023
Answered customer telephone calls promptly and appropriately handled needs.
Used internal software to process reservations, check-ins and check-outs.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Greeted approximately 100 visitors and customers upon arrival per day, offered assistance, and answered questions to build rapport and retention.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Food and Beverage Associate
Wawa
11.2022 - 06.2023
Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
Maintained clean and organized restaurant to comply with hygiene and health regulations.
Server/Cashier
Sunset Pizzeria
02.2020 - 08.2022
Worked with POS system to place orders, manage bills, and handle complimentary items.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Packaged and stored food products following proper handling and preservation methods.
Customer Service Associate
Target
05.2021 - 04.2022
Promptly responded to inquiries and requests from prospective customers.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.