Nancy Young

• Built relationships with customers and maintain lasting customer loyalty.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Certified in Mitsubishi
• Provided positive first impressions to welcome existing, new, and potential customers.
• Solved customer challenges by offering relevant products and services.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Engaged with customers to effectively build rapport and lasting relationships.
• Participated in regular training sessions to stay current on product knowledge and industry trends.

Certified. Chrysler, Dodge, Ram, Jeep

• Positive first impressions to welcome existing, new, and potential customers.
• Built relationships with customers to encourage repeat business.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Completed Auto sales, from calling leads, to Vehicle Delivery, able to close my own deals. Customer flow ups and getting surveys complete to maintain CSI score.

• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

• Supported customer service efforts when needed addressing concerns or requests professionally.
• Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
• Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
• Responded to telephone, email and in-person customer inquiries.
• Collaborated with cross-functional teams to complete projects efficiently while adhering to quality standards.
• Streamlined document filing system, reducing retrieval time for essential paperwork while maintaining security protocols.
• Completed large photocopying and shredding jobs and reported faulty machinery and equipment to vendor.
• Managed department and meeting room schedules and coordinated attendance to upcoming events.

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.