Nancy Beth Johnson
316 Hill & Dell Dr Warrenville
Summary
I am a dedicated employee with 18 + years of continuous service within the company. My experience includes providing customer service, utilizing effective problem solving skills while maintaining compliance. I have many years of FDA knowledge and experience, including past Detentions experience. I have worked with other Detentions specialists at various sites as well as directly with FDA Officers. I pay attention to detail and take pride in my work. I can show customer compassion as well as be able to stand firm in the requirements needed to possibly clear an entry. I know and understand the need for time management and follow up required in this job . I am confident with my skills and previous experience that I will continue to be asset to UPS.
Overview
18
18
years of professional experience
Work History
FDA Customs Broker Specialist
UPS
05.2021 - Current
- Process and submit entries compliantly to FDA
- Obtain required documentation, reviewing for accuracy for FDA regulated items to clear shipments through U. S. Customs/FDA.
- Ensure Customs referred entries (referred to FDA due to Customs (CBP) or other government agencies (AGR / F&W ) are processed through FDA.
- Follow up on submitted shipments status to ensure release, which sometimes involves correcting shipment rejects.
- Customer communication (importer or shipper) on entry status, delays or any issues and assist in resolving quickly.
- Aide with processing unassigned shipments upon contact from hubs, other facilities or customers for customer service.
- Submit entry documentation electronically via ITACS - Import Trade Auxiliary Communication System for FDA review.
Air Ocean - Post Entry
UPS
03.2020 - 05.2021
- Worked Post Entry duty disputes via entries assigned to me in PEMS Programs (Post Entry Management System)
- Filed Post Entry such as PSCs (refunds and payments), Protests (Refunds), Voluntary Tenders (Payments)
- Worked with our team on customer specific spreadsheets
- Worked with customers obtaining approvals after corrections, before submitting to CBP
- Worked directly with CBP via phone and email when needed
- Submitted Protests via ACE to CBP
- Uploaded Post Entry Packets to CBP via ACE Send to DIS in BOSS
- Organized Post Entry Packets via NUANCE
FDA Customs Brokerage Specialist/Notice of Action
UPS
07.2016 - 03.2020
- Pull FDA volume and distribute work per RTR for processing
- Work closely with HUB / FDA US Customs on Notice of Action. Entries under Review, detained and obtain/submit information required for FDA release via ITACS. Submit exam locations for entries under FDA-RVW per FDA requests. Abandon or RTS refused entries
- Process Customs referred entries (referred to FDA by Customs (CBP) or other government agencies (AGR / F/W)
- Review entries that are ABI-REJ using ABI Viewer Summary to determine type of reject, correct and resolve issue to ensure ABI-ACC as needed for FDA transmission
- Assist with updating importer and shipper profile comments as needed
- Assist with FDA team mailbox
- Process and submit entries compliantly to FDA Customs
- Assist BTA department with volume as needed
Entry Review Processor
UPS
03.2011 - 07.2016
- Review Air Small Pack processed shipments for accuracy prior to US Customs Payment Date - making corrections as needed
- Work directly with customers to obtain High Duty approvals before payment date
- Send Return Entry Coversheet to processors for needed corrections and follow up to ensure corrections are made prior to Custom's payment date for entry paperwork submission
- Provide Entry Documents to Importer of Record for various shipments upon request
- Complete any corrections upon contact when corrected by IOR or when revised paperwork is provided prior to Customs payment
Customs Brokerage Rater
UPS
03.2007 - 03.2011
- Properly classifying commodities importing per Harmonized Tariff Schedule (HTS) to ensure correct duties /taxes.
- Applying Trade Agreements to entries for reduction or exemption of duties.
- Complete all required forms and declarations as required per US Customs
- Secure pertinent details on importing commodities via importer/shipper phone, email, and fax communications
- Work directly with various importers and shippers. Review and process accounts per customer SOP that require special handling.
- Gained expertise in various rating tools such as spreadsheets, jewelry worksheets, excise tax contributing to greater efficiency in time and accuracy.
Education
High School Diploma -
Midland Valley High School
Graniteville, SC06-1991
Skills
- Entry Preparing
- PNSI (Prior Notice System Interface)
- ITACS System - Import Trade Auxiliary Communication System
- Computer Literacy - Excel, Word, Microsoft Edge, Outlook, Zoom
- ETT - Electronic Tracking and Tracing
- FDA Registration & Device Listing Search
- Product Code Building
- Dependability
- Effective Communication
- Problem Solving
Timeline
FDA Customs Broker Specialist
UPS
05.2021 - Current
Air Ocean - Post Entry
UPS
03.2020 - 05.2021
FDA Customs Brokerage Specialist/Notice of Action
UPS
07.2016 - 03.2020
Entry Review Processor
UPS
03.2011 - 07.2016
Customs Brokerage Rater
UPS
03.2007 - 03.2011
High School Diploma -
Midland Valley High School
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