Naomi Ferrer
Hilton Head Island
Summary
Hard working always determined to do what's right and complete the task at hand. Years in the service industry have helped me create an enjoyable environment for not only my coworkers but with customers as well. Reliable and dependable, always on time will stick to the schedule and give a time proper notice to any changes if any. Friendly and able to work well with others.
Overview
4
4
years of professional experience
Work History
Manager
Ice Cream Cone
04.2021 - 08.2024
- Oversaw daily operations, ensuring efficiency and quality of service.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Busser
Quarterdeck
06.2020 - 08.2020
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers with table settings, ensuring prompt service during peak hours.
- Fostered positive guest interactions, contributing to a welcoming atmosphere in the restaurant.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
Associate of Science - Radiology
Technical College of The Low Country
Beaufort, SC01-2027
Skills
- Task prioritization
- Customer dispute resolution
- Quality service delivery
- Cleanliness standards enforcement
- Time management strategies
- Productivity improvement methods
- Conflict resolution
- Safety procedures
- Excellent communication
Timeline
Manager
Ice Cream Cone
04.2021 - 08.2024
Busser
Quarterdeck
06.2020 - 08.2020
Associate of Science - Radiology
Technical College of The Low Country