Nascha Morgan
Greenville,SC
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medication Aide
The Blake at Hollingsworth Park
07.2024 - 01.2025
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
Technical Support
ADT
01.2024 - 03.2024
- Assistant customers with any technical issues
- Try to help fix customers problems over the phone and not have to schedule any tech on site appointments
- Provided daily technical support to both internal and external customers, answering routine questions and escalating complex issues to specialists for further troubleshooting.
- Managed high levels of call flow and responded to technical support needs.
- Provided technical support to project stakeholders to help meet project objectives.
- Assisted clients with technical support issues and general inquiries.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Coordinated help desk and technical support services.
- Provided technical support and problem resolution for approved software and hardware problems or potential problems discovered during preventive maintenance.
Production Supervisor
Goodwill Industries
08.2023 - 12.2023
- Make sure numbers are correct at the end of the night
- Make sure all workers are accounted for
- Also make sure each working is getting the correct number of items for the day
Customer Service Representative
Everise
06.2021 - 01.2023
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
Front Desk Receptionist
Holiday Inn Express and Suites
01.2021 - 05.2021
- Greet guests in an efficient and courteous manner.
- Check Guest in and out.
- Distributes room keys.
- Answer questions and process payments for hotel services.
Crew Member
Hardee's
04.2020 - 11.2020
- Worked as a drive-thru cashier and front counter cashier my position required me to assist customers with their orders to make sure it was corrected and they left the establishment satisfied.
- Worked well in a fast-paced, high pressure environment
- Greeted and served customers
- Answered customer questions
- Maintained a positive relationship with coworkers
- Took cash and credit card payments
Assistant Teacher
Childcare Network
07.2019 - 02.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Provided one-on-one and group-based learning support focused on student progress.
- Monitored and reported student progress and development, offering mentoring as needed.
Human Service Assistant
Whitten Center
01.2019 - 05.2019
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Kept and established comprehensive case files to support proper documentation and record retention.
Inspector/Packer
Milliken Millwork
06.2018 - 12.2018
- Inspector of air bags
Education
High school diploma - High school or equivalent
Mccormick High School
McCormick, SC06.2018
Diplomia - Medical Administrative Assis Ant
Herzing University
Dearborn, MI04-2026
Skills
- Medication administration
- HIPAA compliance
- Logs management
- Dosage tracking
- Vital signs monitoring
- Technical support
- Remote technical support
- Desktop technical support
- Inbound and outbound calling
- Customer relations
- Technical troubleshooting
- Call center procedures
Certification
- Fire rescue
- First Aid Certification
- CPR Certification
- ServSafe
- Medical Technicians August 2024 to August 2026
Timeline
Certified Medication Aide
The Blake at Hollingsworth Park
07.2024 - 01.2025
Technical Support
ADT
01.2024 - 03.2024
Production Supervisor
Goodwill Industries
08.2023 - 12.2023
Customer Service Representative
Everise
06.2021 - 01.2023
Front Desk Receptionist
Holiday Inn Express and Suites
01.2021 - 05.2021
Crew Member
Hardee's
04.2020 - 11.2020
Assistant Teacher
Childcare Network
07.2019 - 02.2020
Human Service Assistant
Whitten Center
01.2019 - 05.2019
Inspector/Packer
Milliken Millwork
06.2018 - 12.2018
High school diploma - High school or equivalent
Mccormick High School
Diplomia - Medical Administrative Assis Ant
Herzing University
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