Natalia Castro
Fountain Inn
Summary
Highly adaptable and eager learner with the ability to quickly grasp new concepts and skills with appropriate training. Four years of valuable customer service experience in retail and restaurant industries, developing exceptional interpersonal skills and a strong commitment to customer satisfaction. Three years of experience as an office administrator, equipped with expertise in efficiently handling various document-related tasks.
Overview
9
9
years of professional experience
Work History
Office Administrator
Secured Advantage Federal Credit Union
08.2022 - Current
- Scan documents into members accounts and for the credit union
- Scan account payables
- Assist bank tellers when it's needed
- Help credit union members in the branch with the assistance that is needed
- Release titles for paid off loans
- Take care of payoffs for auto loans
- Assisted in the preparation of reports, presentations, and correspondence for senior management
- Responded promptly to customer inquiries or complaints via email or phone call in a professional manner
- Oversaw mail distribution within the office; prepared outgoing mail/packages for shipment
- Tracked inventory of office supplies and ordered new materials as needed
Sales Associate
Hobby Lobby
10.2019 - 08.2022
- Ran register
- In charge of a department, I ordered the merchandise, put it out every Thursday & make sure everything was in the right area & made sure my department was always clean at the end of my shift
- Any task that is given to me by manager, I get done and finished it by the end of shift
- Constantly putting merchandise out on the floor when we would receive it on the trucks once a week
- As a retail associate I made sure all customers had an overall good experience and leave happy
Hostess
Sticky Fingers
08.2016 - 07.2018
- Hostess for about 2 years
- Sat the customers
- Take out orders
- Would run food and clean tables when it was needed
- Sometimes would serve tables if needed
Education
High school or equivalent -
J L Mann Academy
Greenville, SC06.2017
Skills
- English
- Communication Skills
- Bilingual
- Microsoft Outlook
- Phone etiquette
- Front desk
- Microsoft Office
- Customer service
- Translation
- Cashiering
- Microsoft Excel
- Microsoft Powerpoint
- Hostess
- Office Administration Experience
- File organization
- Document management
- Mail handling
Additional Information
I may not have the experience for certain positions but I am a quick learner when being taught new things and I'm willing to learn especially with the right amount of training. With the 4 years of customer service I've had in the retail and restaurant business, I'd say I'm good with people and am willing to make sure they are pleased and happy.
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Office Administrator
Secured Advantage Federal Credit Union
08.2022 - Current
Sales Associate
Hobby Lobby
10.2019 - 08.2022
Hostess
Sticky Fingers
08.2016 - 07.2018
High school or equivalent -
J L Mann Academy
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