NATALIE GOMEZ
Summary
Experienced data entry professional with 12+ years of expertise in client management and administrative support. Proficient in Microsoft Office, Salesforce, and Citrix Receiver to optimize operational efficiency and ensure client satisfaction. Dedicated to driving innovative solutions and advancing healthcare management through advanced skills.
Overview
13
13
years of professional experience
Work History
Office Manager
Card Universe
Greer, SC
08.2022 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
- Streamlined data processing by consistently meeting deadlines for time-sensitive projects.
Customer Advocate
Paycor, Inc.
Remote
04.2021 - 08.2022
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Developed strong relationships with clients, promoting trust and loyalty through excellent service.
- Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
- Increased overall efficiency by streamlining workflows within the customer advocate team.
- Provided timely support during high-traffic periods, ensuring all customers received prompt assistance and resolution of issues.
- Developed comprehensive training materials and conducted training sessions for customer service agents.
Medical Management Specialist Assistant II
Generali Medical Management Inc.
Pembroke Pines, FL
04.2018 - 04.2021
- Managed patient care plans to ensure compliance with medical protocols.
- Improved patient outcomes by coordinating multidisciplinary teams.
- Designed systems for efficient management of patient records.
- Collaborated with healthcare providers to enhance service delivery.
- Optimized patient flow by analyzing and restructuring clinic processes.
- Enhanced patient satisfaction by addressing and resolving concerns.
- Improved data accuracy with meticulous oversight of electronic health records.
- Enhanced patient care by implementing efficient medical management processes and protocols.
Administrative Assistant - Office Lead
NDT Solutions
Hollywood, FL
08.2015 - 04.2018
- Coordinated schedules to ensure efficient use of executive time.
- Organized files and documents for easy retrieval and increased team productivity.
- Enhanced communication by managing emails and phone correspondence.
- Scheduled meetings, improving team collaboration and project timelines.
- Maintained office supplies to support smooth daily operations.
- Assisted in preparing reports, enhancing decision-making processes.
- Managed travel arrangements to optimize executive itineraries.
- Improved office efficiency, instituting streamlined administrative procedures.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
Document Handling Specialist
Tactical Management
Miami, FL
07.2012 - 08.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
- Provided support for document controls and worked with contract documents.
- Coordinated document exchange between departments, contractors, suppliers, and customers.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Ensured timely submission of project documents by closely monitoring deadlines and prioritizing tasks accordingly.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Streamlined the document review process by establishing clear communication channels with relevant team members.
- Supported quality assurance efforts by conducting thorough audits of existing documentation and making necessary revisions as needed.
Education
Technical Certificate - Accounting Technology Specialist
Broward College
Davie, Florida01.2017
Skills
- Healthcare Coordination
- Customer Service
- Microsoft Office
- Salesforce
- Citrix Receiver
- Claims Processing
- Kofax
- Payroll Assistance
Community Experience
- American Heart Association, Heart Walk Participant, 01/01/21, Present
- Big Brothers Big Sisters of America, Youth Mentor, 01/01/14, 01/01/16
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Card Universe
08.2022 - Current
Customer Advocate
Paycor, Inc.
04.2021 - 08.2022
Medical Management Specialist Assistant II
Generali Medical Management Inc.
04.2018 - 04.2021
Administrative Assistant - Office Lead
NDT Solutions
08.2015 - 04.2018
Document Handling Specialist
Tactical Management
07.2012 - 08.2015
Technical Certificate - Accounting Technology Specialist
Broward College