Natalie Hook
Columbia
Summary
Hardworking and dependable candidate with profound knowledge of the criminal justice system and branches within the said system (Corrections, Criminal Law, Drugs and Crime, Criminal Courts, etc.). Eager to secure an internship at the South Carolina Law Enforcement Division (SLED). Skilled in problem-solving, analyzing, teamwork, and working under pressure. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Hostess
Cracker Barrel
06.2023 - Current
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Promoted business loyalty by fostering positive customer relationships.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Answered phone calls to take orders, give information and document reservations.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Delivered pick-up and curbside orders to guests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Backed up servers by checking on tables and retrieving items for guests.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
Bachelor of Arts - Criminology And Criminal Justice
University of South Carolina - Columbia
Columbia, SC05.2025
High School Diploma -
Ninety Six High School
Ninety Six, SC05.2021
Skills
- Creativity and Innovation
- Calendar and Scheduling Software
- Customer service expertise
- Hospitality service expertise
- Multi-Line Telephone Systems
- Research
- Presentations
- Professionalism
- Project Support
- Problem-Solving
- Computer Skills (Microsoft Word, Excel, Outlook)
- Telephone Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Hostess
Cracker Barrel
06.2023 - Current
Bachelor of Arts - Criminology And Criminal Justice
University of South Carolina - Columbia
High School Diploma -
Ninety Six High School
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