NATALIE L. JOHNSON
Columbia
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Storage Rentals of America
01.2024 - Current
- Responded promptly to customer inquiries via phone and email, ensuring timely resolutions.
- Assisted in managing customer accounts and processing orders efficiently.
- Utilized CRM software to track interactions and maintain accurate records of customer issues.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Responded to customer requests for products, services, and company information.
Customs Brokerage Representative
DHL Logistics
06.2021 - 12.2023
- Processed customs documentation to ensure compliance with regulations and expedite shipments.
- Coordinated with clients and carriers to resolve customs issues and facilitate timely deliveries.
- Maintained accurate records of shipments, ensuring data integrity within internal systems.
- Assisted in managing import/export operations, streamlining procedures for efficiency.
- Maintained strong relationships with clients through excellent communication skills and proactive problem-solving abilities.
Claims Advocate III
Blue Cross Blue Shield of South Carolina
02.2020 - 04.2021
- Research complex issues across multiple databases and work with support resources to resolve customer issues and provide education and status on previously submitted pre-authorizations or pre-determination requests.
- Contact customers in order to respond to inquiries or to notify them of claim investigation results and adjudicates specialty claims on non-medical appeals.
- Handle situations that require adaptation of extensive research includes reporting potential fraud and abuse. Enter claims into system after verification of correct coding of procedures and diagnosis codes.
Laboratory Technician
Florida Laboratory Analysis LLC
01.2008 - 01.2019
- Supervised employees to insure adequate laboratory coverage at all times. Analyzed test information to determine process operating efficiency and diagnose malfunctions.
- Conducted assessment of all customer service procedures and recommended appropriate changes to effect improvement to meet laboratory service schedules.
- Ensured proper laboratory quality assurance of documentation in laboratory notebooks and electronic data storage. Performed troubleshooting, led lab investigations, identified, and implemented corrective actions to mitigate risk.
Lab Specialist/Phlebotomist
Doctor’s Care
01.2005 - 01.2008
- Maintained quality results (80%) by following department procedures and testing schedule, record results in the quality-control log, identifying and reporting needed changes.
- Interviewed patients to obtain medical information, weight and height measurements and vital signs. Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Maintenance and cleaning functions on equipment, instruments, and work area on a routine basis and as specifically assigned.
Patient Care Technician
Fresenius Dialysis
01.2003 - 01.2005
- Reviewed dialysis orders, noted the general physical and mental condition of the patient through observations and interview, provided data to determine compliance to a dietary and medical regimen.
- Intake and output measures vital signs compresses preoperative and postoperative care enemas observe the patient's condition and report immediately any unusual occurrences.
- Assisted patients completely with personal hygiene needs, including bathing, grooming, oral hygiene, dressing, and toileting needs. Completed required documentation and submitted to the health care team in a timely and accurate manner.
Education
High School Diploma -
Beaufort High School
Beaufort, SC06-1997
Skills
- Leadership Development
- Insurance Verification
- Customer Service Relations
- Medical Office Administration
- Effective Communications
- Computer Proficiency
- Conflict Management
- Certificated Phlebotomist
- Time Management
- Report Auditing
- HIPAA/OSHA Compliance
- Specimen Handling
Certification
Certification: EKG Technician
Midlands Technical College May 2022
Certification: Phlebotomy
Technical College of the Lowcountry | May 2001
Timeline
Customer Service Representative
Storage Rentals of America
01.2024 - Current
Customs Brokerage Representative
DHL Logistics
06.2021 - 12.2023
Claims Advocate III
Blue Cross Blue Shield of South Carolina
02.2020 - 04.2021
Laboratory Technician
Florida Laboratory Analysis LLC
01.2008 - 01.2019
Lab Specialist/Phlebotomist
Doctor’s Care
01.2005 - 01.2008
Patient Care Technician
Fresenius Dialysis
01.2003 - 01.2005
High School Diploma -
Beaufort High School
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