Natalie Mercado
Summary
Dedicated Housing Specialist with over 4 years of experience facilitating access to affordable housing and advocating for housing equality. Coordinated with multiple agencies to develop solutions aligned with housing policies and community needs. Committed to enhancing program management and tenant support within a collaborative environment.
Overview
21
21
years of professional experience
Work History
Property Manager
Monroe Group LLC
06.2023 - Current
- Oversaw the daily operations of affordable housing communities, including property management, maintenance coordination, and resident relations.
- Maintained properties to high standards, ensuring clean, safe, and attractive environments for residents.
- Conducted routine property inspections to identify maintenance needs and ensure compliance with company policies and housing regulations.
- Coordinated and supervised all maintenance and repair activities, ensuring work was completed within budget and on schedule.
- Managed relationships with external vendors and contractors, facilitating efficient and cost-effective service delivery.
- Maintained compliance with all applicable affordable housing regulations while delivering excellent customer service to residents.
- Utilized expertise in HUD and Tax Credit compliance to enhance operational efficiency.
- Assisted in developing and managing annual property budgets in collaboration with ownership and senior management.
- Ensured compliance with Washington State and Seattle landlord-tenant regulations while managing delinquent accounts and payment resolutions.
- Completed annual and interim resident certifications in accordance with HUD guidelines and strict regulatory timelines.
- Oversaw unit turn processes, reducing vacancy loss and ensuring timely readiness for new residents.
- Managed monthly rent collections, including delinquency follow-up, while ensuring accurate and secure handling of all funds in accordance with FPI policies.
- Lead a team of 6 employees, overseeing daily operations to meet production and quality targets.
- Managed operations at Belle Meade Apartments, ensuring high-quality living conditions.
Activity Assistant
Covington Convalescent Center
Hopkinsville
02.2022 - 05.2023
- Collaborated with the Activity Director to create and implement daily, weekly, and monthly activity schedules to enhance resident engagement and quality of life.
- Planned and facilitated a variety of activities, including exercise programs, cognitive games, arts and crafts, and one-on-one sessions tailored to residents’ needs.
- Developed and executed individualized and group activities appropriate for residents with dementia and varying levels of functional ability.
- Coordinated community involvement initiatives and special events, fostering resident socialization and connection with the outside community.
- Managed event planning, ensuring budget adherence and effective promotion, enhancing participation in holiday and themed events.
- Maintained accurate documentation in compliance with state and federal regulations.
- Monitored residents’ interests, abilities, and physical and cognitive conditions, reporting any changes promptly.
- Conducted monthly resident council meetings, facilitating open dialogue on concerns and effectively communicating resident feedback to management.
- Hopkinsville, KY
Data Entry Clerk
Kuehne & Nagel
Jersey City
11.2015 - 12.2021
- Provided front desk support, including reception duties and appointment scheduling.
- Entered and maintained client contact and payment information, ensuring data accuracy and deactivating inactive accounts.
- Collected, recorded, and processed customer orders received from the sales department.
- Managed invoicing and inventory systems for accurate tracking of goods and streamlined order processing.
- Supported purchasing, shipping, and receiving operations in a fast-paced environment.
- Organized and maintained company records through efficient filing, data entry, and document management.
- Jersey City, NJ
Case Manager / Office Manager
Milagros Angels Non-Profit Organization
Newark
12.2013 - 01.2021
- Managed crisis situations by developing and implementing appropriate action plans for high-risk cases.
- Provided telephone crisis intervention, including emotional support, safety planning, shelter screenings, and guidance on legal processes such as injunctions and criminal justice advocacy.
- Assessed needs of survivors of sexual assault and harassment, as well as individuals experiencing homelessness and substance abuse, to create tailored support plans.
- Maintained accurate client records and documentation, ensuring compliance with program standards and facilitating effective service delivery.
- Provided customer service to clients and visitors, leveraging strong interpersonal communication skills to enhance client experience and satisfaction.
- Utilized technical skills in Microsoft Office (Word, Excel, PowerPoint), email systems, data management, social media, and QuickBooks to support daily operations.
- Newark, NJ
Office Manager
M&P Auto Body Inc.
South Orange
02.2005 - 07.2011
- Oversaw parts ordering, managed inventory, and processed payroll to support operational efficiency.
- Processed invoices and managed insurance claims for accurate and timely financial operations.
- Prepared and typed memos, correspondence, reports, and other business documents.
- Provided professional and efficient communication with clients, vendors, and visitors in person and over the phone.
- Handled cash register operations, processing cash, check, and credit card transactions to ensure smooth customer transactions.
- Prepared and explained detailed service repair estimates to customers.
- South Orange, NJ
Education
High School Diploma -
BELLEVILLE HIGH SCHOOL
BELLEVILLE, NJ06-2014
Skills
- Property Management
- Tenant Relations
- Housing regulations knowledge
- Emergency Preparedness
- RealPage- OneSite
- Knowledge of QuickBooks
- Database Management
- Proficient in Excel
- Experienced with spreadsheets
- MS Office proficiency
- Proficient in Microsoft Word
- Proficient in PowerPoint
- Proficient in Outlook
- Experienced with email management
- Social media experience
- Bilingual communication
- Record Keeping
References
Upon Request
Languages
English
Professional
Spanish
Professional
Timeline
Property Manager
Monroe Group LLC
06.2023 - Current
Activity Assistant
Covington Convalescent Center
02.2022 - 05.2023
Data Entry Clerk
Kuehne & Nagel
11.2015 - 12.2021
Case Manager / Office Manager
Milagros Angels Non-Profit Organization
12.2013 - 01.2021
Office Manager
M&P Auto Body Inc.
02.2005 - 07.2011
High School Diploma -
BELLEVILLE HIGH SCHOOL