Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Minkler

Sumter

Summary

Dynamic customer service professional with experience at Fred Meyer, excelling in effective multitasking and exceptional communication. Proven ability to enhance customer satisfaction through empathetic interactions and efficient transaction processing. Recognized for maintaining a clean and organized environment, contributing to a welcoming shopping experience. Committed to delivering outstanding service in fast-paced settings.

Overview

2
2
years of professional experience

Work History

Hostess

Geraldo's Italian Restaurant
04.2024 - 04.2025
  • Managed waitlists and reservations, optimizing table turnover.
  • Welcomed and seated guests, ensuring a positive dining experience.
  • Assisted in maintaining cleanliness and organization of front-of-house area.
  • Handled guest inquiries and concerns promptly, enhancing customer satisfaction.
  • Supported staff during peak hours, improving service efficiency.
  • Monitored dining environment for comfort and ambiance, adjusting as needed.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Cashier

Fred Meyer
12.2024 - 03.2025
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
  • Maintained organized checkout area, ensuring cleanliness and accessibility of merchandise for customers.
  • Assisted customers with product selection, offering recommendations based on needs and preferences.
  • Collaborated with team members to streamline checkout processes, improving overall service speed.
  • Implemented safety procedures during transactions to minimize risk and enhance operational efficiency.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Courtesy Clerk

Fred Meyer
12.2022 - 04.2024
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.

Education

IDEA Homeschool
Fairbanks, AK
05-2025

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Greeting guests
  • Exceptional communication
  • Table bussing
  • Safe food handling
  • Service prioritization
  • Guest engagement

Timeline

Cashier

Fred Meyer
12.2024 - 03.2025

Hostess

Geraldo's Italian Restaurant
04.2024 - 04.2025

Courtesy Clerk

Fred Meyer
12.2022 - 04.2024

IDEA Homeschool

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Natalie Minkler