Natalie Price
Bethune
Summary
Dedicated customer support professional skilled in managing high-volume calls, resolving issues efficiently, and enhancing customer satisfaction. Proven ability to collaborate with teams and streamline processes for improved service delivery.
Overview
4
4
years of professional experience
Work History
Call Center Representative
VA Skywire LLC
Richmond, VA
08.2024 - Current
- Managed high-volume inbound and outbound calls to address customer inquiries and resolve issues.
- Utilized CRM software to document interactions and track customer feedback effectively.
- Assisted customers with product information, troubleshooting, and service requests to enhance satisfaction.
- Collaborated with team members to streamline communication processes and improve response times.
- Tracked and organized customer communication through phone calls to support operational efficiency.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
Barista Shift Supervisor
Dunkin' Donuts
Lancaster, SC
01.2024 - 08.2024
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented process improvements that enhanced speed of service during peak hours.
- Resolved customer complaints effectively, maintaining satisfaction and loyalty.
- Monitored team performance, providing feedback to enhance individual skill development.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Barista
Dunkin' Donuts
Midlothian, VA
01.2022 - 09.2023
- Prepared and served high-quality beverages in accordance with Dunkin' Donuts standards.
- Operated espresso machines and grinders to ensure consistent drink quality.
- Managed cash register operations, processing transactions efficiently and accurately.
- Maintained cleanliness and organization of workstations to enhance productivity.
- Assisted in training new baristas on beverage preparation and customer service protocols.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
High School Diploma -
North Central Highschool
Cassatt, SC05-2024
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Resolving issues
- Inbound phone calls
- Call center operations
- Customer communications
- Appointment scheduling
- Payment processing
- Technical support
- Customer relationship management
- Cash handling
Timeline
Call Center Representative
VA Skywire LLC
08.2024 - Current
Barista Shift Supervisor
Dunkin' Donuts
01.2024 - 08.2024
Barista
Dunkin' Donuts
01.2022 - 09.2023
High School Diploma -
North Central Highschool