Natalie Roberts
Conway,SC
Summary
RN Case Manager with extensive experience at Remain At Home Senior Care, excelling in chronic disease management and compassionate patient care. Proven ability to enhance patient satisfaction through effective communication and meticulous medication administration, ensuring compliance with healthcare regulations. Strong clinical judgment and a multidisciplinary approach drive successful care coordination and improved health outcomes.
Overview
9
9
years of professional experience
Work History
RN Case Manager
Remain At Home Senior Care
01.2020 - Current
- Administered medications and monitored vital signs for diverse patient population.
- Collaborated with interdisciplinary teams to coordinate comprehensive patient care services.
- Educated patients and families on health management and disease prevention strategies.
- Managed patient assessments to identify needs and adjust care strategies accordingly.
- Ensured compliance with healthcare regulations and best practices in home care delivery.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
RN
Conway Medical Center
03.2016 - 11.2022
- Mentored junior nursing staff, fostering skills in clinical practices and patient interactions.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Managed care from admission to discharge.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Monitored patient reactions to drugs and carefully documented findings.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
- Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
- Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.
- Administered medications and treatments as prescribed by physicians.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
Education
Nursing
Horry-Georgetown Technical College
Conway, SC12-2015
Health Sciences
Horry-Georgetown Technical College
Conway, SC06-2013
Certificate of Technical Studies - Phlebotomy
Horry-Georgetown Technical College
Conway, SC06-2008
High School Diploma -
Socastee High School
Myrtle Beach, SC06-1999
Skills
- Chronic disease management
- HIPAA compliance
- Clinical assessment
- Medication management
- Critical thinking
- Case management
- Compassionate and caring
- Strong clinical judgment
- Accurate documentation
- Attention to detail
- Diet and nutrition
- EMR / EHR
- Infection control
- Clear patient communication
- Home care
- Vitals monitoring
- Needs assessment
- Patient care oversight
- Medication administration
- Diabetes management
- Patient condition monitoring
- Heartsaver first aid CPR AED
Timeline
RN Case Manager
Remain At Home Senior Care
01.2020 - Current
RN
Conway Medical Center
03.2016 - 11.2022
Nursing
Horry-Georgetown Technical College
Health Sciences
Horry-Georgetown Technical College
Certificate of Technical Studies - Phlebotomy
Horry-Georgetown Technical College
High School Diploma -
Socastee High School
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