Natalie Searles
Darlington,SC
Summary
Skilled in crisis management and team collaboration, I significantly enhanced client satisfaction and operational efficiency at United Healthcare/United Behavioral Health. Leveraging expertise in intake assessment and resource allocation, I adeptly navigated complex situations, achieving a high client retention rate through exceptional service and support.
Professional with strong experience in social services, ready to make positive impact in supporting individuals in need. Skilled in crisis intervention, conflict resolution, and providing emotional support. Known for collaborative approach and adaptability in dynamic environments. Reliable team player with focus on achieving results and meeting needs of clients efficiently.
Overview
31
31
years of professional experience
Work History
Assistant Director, Social Services
Faith HealthCare & Rehabilitation
08.2022 - Current
- Supported senior leadership by coordinating daily operations and ensuring efficient workflow.
- Assisted in strategic planning to align departmental goals with organizational objectives.
- Improved team collaboration by facilitating regular meetings and open communication channels.
- Coordinated administrative tasks for smooth execution of projects and programs.
- Collaborated with team members to achieve common goals and drive success.
- Assisted in crisis management and problem-solving to maintain operations during challenging times.
Relief Shelter Worker
PeeDee Coalition for Domestic & Sexual Abuse
12.2024 - Current
- Assisted residents in daily activities, ensuring comfortable living conditions.
- Coordinated with team members to maintain a safe and clean environment.
- Provided emotional support to residents, enhancing overall well-being.
- Organized resources and supplies, ensuring efficient operations.
- Answering crisis line, determining appropriateness/ lethality for admission into shelter.
- Completing intake process to gather necessary information.
Activities Assistant
Faith HealthCare &Rehabilitation
08.2021 - 03.2022
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Account Manager
IH Services, Inc
11.2017 - 05.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Recruited, interviewed and hired. Completing onboarding duties ie: drug screens, criminal backgrounds and training.
Intake Coordinator
United Healthcare/United Behavioral Health
11.2012 - 04.2013
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
Residential Program Worker
Step-by-Step, Inc
09.2011 - 11.2012
- Provided compassionate support during difficult transitions, such as moving into the residential program or adjusting to new routines.
- Coordinated with external service providers to ensure continuity of care for residents receiving additional supports or therapies outside the residential program.
- Facilitated group activities and recreational outings to promote socialization, physical fitness, and community engagement among residents.
- Improved resident satisfaction by addressing concerns promptly and ensuring their needs were met consistently.
- Implemented creative problem-solving strategies when faced with challenging situations or unexpected obstacles within the residential program setting.
- Reacted quickly and calmly in all emergency situations, adhering to all safety procedures and policies.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance knowledge of evidence-based practices for supporting individuals with disabilities.
- Fostered a positive living environment for residents by maintaining clean, organized, and welcoming communal spaces within the residence.
- Managed crisis situations effectively through de-escalation techniques and timely interventions when necessary.
Residential Advisor
Resources for Human Development, RHD
07.2011 - 11.2011
- Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
- Administered medications as prescribed and made notations in the M.A.R book.
- Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
- Enforced rules and regulations to maintain order and safety in residence hall.
- Monitored/supervised adults with mental health, mental retardation and behavioral issues in residential facility. Monitored behaviors, activities and documented as required.
- Provided guidance and direction in personal care and behavior.
- Transported residents to medical and social events within the community.
House Manager
NE Community for MH/MR
01.2007 - 10.2008
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Managed 3 residential housing units assessing for cleanliness, safety and necessary repairs.
- Coordinated necessary supportive services.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
Social Worker
State of Alaska, Office of Childrens Services
01.2005 - 05.2005
- Updated client documentation for accurate, compliant and current records.
- Investigated calls of Child in Need of Aid reports. Completing necessary documentation.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Formulated Family Reunification Plans , Family Self Sufficiency Plans .Providing supportive service referrals to agencies within the community.
Employment Security Specialist
State of Alaska, Deept of Labor & Workforce Dev.
04.1997 - 05.2005
- Facilitated weekly Orientation sessions using PowerPoint program,
- Determining program eligibility.
- Outlined employment obstacles to assist in finding gainful employment.
- Maintained working relationships with supportive service agencies within the community for referrals and assistance.
- Made referrals for jobs listed in employment database.
- Managed 30 +incoming calls daily.
Youth Counselor/ Asst. Director
Nome Receiving Home, Inc
01.1994 - 04.1997
- Provided guidance to young individuals to promote positive personal development.
- Supported at-risk youth by addressing behavioral and emotional challenges.
- Improved communication skills by facilitating group discussions.
- Conducted individual counseling sessions for emotional support.
- Assisted in developing coping strategies for improved resilience.
- Enhanced self-esteem with positive reinforcement techniques.
- Designed programs to foster social skills and teamwork.
- Implemented conflict resolution strategies for peaceful interactions.
- Collaborated with community resources to expand youth support networks.
- Networked with various agencies-Juvenile Justice/Dept of Probation, School systems, and various medical practitioners.
- Monitored progress by maintaining detailed records of sessions.
- Developed tailored intervention plans for each youth's unique needs.
- Arranged Parenting classes to assist parents in managing behaviors with positive interventions.
- Fostered a safe and supportive environment for open communication.
- Facilitated workshops on life skills to prepare for adulthood.
- Linked youths with local services to provide additional resources.
- Guided youths through personal goal setting for self-improvement.
- Assisted youth in developing problem-solving and communication skills to support stress management.
Education
Associate of Science - Human Services
Lincoln University
Philadelphia03.2013
Certificate - Medical Assisting
National Health Career Association
Leawood, KS02-2020
Skills
Crisis management
- Case management
- Conflict resolution
- Support services
- Client advocacy
- Social services
- Needs assessment
- Client support
- Data entry
Timeline
Relief Shelter Worker
PeeDee Coalition for Domestic & Sexual Abuse
12.2024 - Current
Assistant Director, Social Services
Faith HealthCare & Rehabilitation
08.2022 - Current
Activities Assistant
Faith HealthCare &Rehabilitation
08.2021 - 03.2022
Account Manager
IH Services, Inc
11.2017 - 05.2021
Intake Coordinator
United Healthcare/United Behavioral Health
11.2012 - 04.2013
Residential Program Worker
Step-by-Step, Inc
09.2011 - 11.2012
Residential Advisor
Resources for Human Development, RHD
07.2011 - 11.2011
House Manager
NE Community for MH/MR
01.2007 - 10.2008
Social Worker
State of Alaska, Office of Childrens Services
01.2005 - 05.2005
Employment Security Specialist
State of Alaska, Deept of Labor & Workforce Dev.
04.1997 - 05.2005
Youth Counselor/ Asst. Director
Nome Receiving Home, Inc
01.1994 - 04.1997
Associate of Science - Human Services
Lincoln University
Certificate - Medical Assisting
National Health Career Association
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