Natalie Thompson
Columbia
Summary
Results-driven Customer Service Representative Manager with a proven track record in productivity and task efficiency. Specializes in conflict resolution and team leadership to elevate customer satisfaction. Exceptional communication and empathy skills ensure effective customer interactions. Dedicated to fostering a high-performance team culture that prioritizes service excellence.
Overview
10
10
years of professional experience
Work History
Glass Claims Representative
Century Glass
Columbia
06.2024 - 04.2025
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Served as subject matter expert for non-standard coverage questions, property damage, and collision.
- Confirmed availability of parts needed for replacement and communicated any delays to customers promptly.
Lead Customer Service Representative
Charter Communnications
West Columbia
02.2021 - 04.2024
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Supported sales team members to drive growth and development.
Caregiver
Heaven Sent Helpers
Columbia
10.2017 - 03.2021
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Hostess Manager
Mellow Mushroom
Columbia
06.2015 - 10.2017
- Coordinated hostess schedules, workflows and daily assignments to leverage team strengths and support business objectives.
- Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
- Maintained records of reservations, cancellations, special requests, no-shows.
Education
High School Diploma -
Columbia High School
Columbia, SC05-2017
Some College (No Degree) - Criminal Justice
Benedict College
Columbia, SCSkills
- Claims evaluation expertise
- Policy review skills
- Coverage analysis
- Client communication proficiency
- Parts coordination abilities
- Leadership in teams
- Medication administration knowledge
- Patient documentation practices
- Conflict resolution techniques
- Companionship support
Timeline
Glass Claims Representative
Century Glass
06.2024 - 04.2025
Lead Customer Service Representative
Charter Communnications
02.2021 - 04.2024
Caregiver
Heaven Sent Helpers
10.2017 - 03.2021
Hostess Manager
Mellow Mushroom
06.2015 - 10.2017
High School Diploma -
Columbia High School
Some College (No Degree) - Criminal Justice
Benedict College