Natalya Williams
Sumter
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Unarmed Security Officer
Security Management of SC
Sumter
02.2025 - 06.2025
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to detect and deter suspicious activities.
- Assisted in emergency response procedures during incidents or alarms.
- Enforced facility rules and regulations to maintain a secure environment.
- Provided excellent customer service while interacting with visitors and staff.
- Documented daily activities and incidents in detailed reports.
- Guarded entrances and exits against unauthorized entry.
- Greeted visitors upon arrival at the facility and directed them accordingly.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Observed individuals on foot or in vehicles entering the facility to determine their purpose of visit.
- Identified security issues, drafted incident reports and contacted law enforcement when needed.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
Gate Agent
Frontier Airlines
Phoenix
04.2022 - 03.2024
- As a gate agent I had the responsibility of working flights, making sure passengers are informed on the status of their flights by making gate announcements.
- I am also responsible of bring in the aircraft as well as servicing and making sure the aircraft is clean and ready to Borad.
- Also, as a Gate Agent I am Jet-bridge certified.
- Checked in passengers and processed luggage for domestic and international flights.
- Assisted customers with flight changes, upgrades, and seat selections.
- Coordinated boarding processes to ensure timely departures and passenger satisfaction.
- Managed gate operations using airline-specific systems and tools for efficiency.
- Communicated flight updates to passengers via announcements and personal interactions.
- Handled customer inquiries and resolved issues with professionalism and empathy.
- Collaborated with team members to maintain a smooth operational workflow at the gate.
- Ensured compliance with safety regulations during boarding and deplaning procedures.
- Processed payments for tickets, baggage fees, and other services.
- Greeted customers in a friendly and professional manner.
- Monitored gate area for unauthorized personnel access attempts.
- Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
Wheelchair Assistant
Prospect Airport Services
Phoenix
06.2021 - 03.2022
- Help the passenger to there destinations and make sure they use the bathroom as well as grab something to eat if they need to as well as assist them at the ticket counter
- Assisted passengers with mobility challenges throughout the airport terminal.
- Operated wheelchair equipment to ensure safe and efficient transport.
- Collaborated with team members to coordinate passenger assistance schedules.
- Provided exceptional customer service to enhance passenger experience.
- Communicated effectively with airline staff regarding passenger needs.
- Ensured compliance with safety protocols during assistance procedures.
Crew Member
McDonald's
Phoenix
07.2020 - 10.2020
- Handle customers complaints as well as taking orders cleaning assigned area
- Assisted customers with orders and inquiries.
- Maintained cleanliness in dining and kitchen areas.
- Operated kitchen equipment for food preparation.
- Collaborated with team members to ensure efficient service.
- Stocked supplies and organized inventory daily.
- Handled cash transactions accurately at the register.
- Followed health regulations to ensure food safety compliance.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Sales Associate
Forever 21
Tampa
06.2017 - 10.2018
- Assist customers if help Is needed as well as greeting customers when entering the store.
- I also was task within the job to put items customers didn't want back to the correct spot.
- Assisted customers in finding products and providing styling advice.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to maintain store cleanliness and organization.
- Handled customer inquiries and resolved issues promptly and professionally.
- Participated in visual merchandising to enhance store presentation and appeal.
- Monitored sales floor activities to ensure a positive shopping experience for customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Certification - Healthcare (Medical Assistant)
Stepful
Charlotte, US 01.2025 - 10.2025
High school diploma -
Hillsborough High School
Tampa, FLSkills
- Food Service
- Cleaning Experience
- Cash Handling
- Food Production
- Customer service
- Warehouse
- Healthcare
- Problem solving
- Team collaboration
- Conflict resolution
- Patient care assistance
- Patrol techniques
- Vigilant surveillance
- Building security
- Teamwork
- Professionalism
Certification
BLS Certification
Clinical Medical Assistant
Personal Information
Authorized To Work: US
Timeline
Unarmed Security Officer
Security Management of SC
02.2025 - 06.2025
Certification - Healthcare (Medical Assistant)
Stepful
01.2025 - 10.2025
Gate Agent
Frontier Airlines
04.2022 - 03.2024
Wheelchair Assistant
Prospect Airport Services
06.2021 - 03.2022
Crew Member
McDonald's
07.2020 - 10.2020
Sales Associate
Forever 21
06.2017 - 10.2018
High school diploma -
Hillsborough High School