NATASHA BALDWIN
Myrtle Beach
Summary
Meticulous Executive Housekeeper using 10 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up and motivation as well as providing excellent customer service through highly-organized services.
Overview
15
15
years of professional experience
Work History
Director Of Housekeeping
Brittain Resorts and Hotels
12.2021 - Current
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
Executive Housekeeper
Courtyard By Marriott
03.2017 - 06.2020
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality
- Streamlined weekly cleaning schedule for 22 employees
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies
- Trained new Housekeepers and Laundry attendants on all departmental procedures and provided assistance in finding necessary items and cleaning supplies
Assistant Store Manager
Walmart
02.2010 - 01.2017
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Interviewed, hired and trained 15 staff associates and equipped to comply with company policies and procedures
- Onboarded new employees, including training, mentoring and new hire documentation
- Maintained positive customer relationships by responding quickly to customer service inquiries
Education
Associates in Business Management -
Adirondack Community College
Queensbury, NYHigh School Diploma -
South Glens Falls High School
South Glens Falls, NY06-2000
Skills
- Proficiency in cleaning techniques
- Time management expert
- Organized leadership
- Staff Management
- Ordering cleaning supplies
- Health and safety
- Guest service
- Scheduling coordination
- Department coordination
- Room occupancy verification
- Employee evaluations
- Task assignment
- Staff evaluations
- Supply inventory management
- Document control
- Payroll
- Quality assurance and control
Timeline
Director Of Housekeeping
Brittain Resorts and Hotels
12.2021 - Current
Executive Housekeeper
Courtyard By Marriott
03.2017 - 06.2020
Assistant Store Manager
Walmart
02.2010 - 01.2017
Associates in Business Management -
Adirondack Community College
High School Diploma -
South Glens Falls High School
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