Natasha Cox
Inman
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Conversational abilities to overcome language barriers. Love to thrive and flourish in diverse areas and communicating with people that have different personalities. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Dependable and reliable with the track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Probation Parole Officer
SCDPPS
02.2025 - Current
- Testified effectively in court hearings regarding offender compliance, progress, or violations as needed for informed judicial decisions.
- Assisted in the development of evidence-based programs for offender rehabilitation through research and data analysis.
- Facilitated positive change among offenders by utilizing motivational interviewing techniques during interactions.
- Enhanced community safety by monitoring and supervising probationers and parolees in compliance with court orders.
- Collaborated with treatment providers, law enforcement agencies, and community organizations for effective supervision and intervention strategies.
- Improved offender rehabilitation by conducting thorough assessments and creating individualized case plans.
- Participated in ongoing professional development opportunities to stay current with best practices in probation and parole services.
- Strengthened collaboration among correctional staff members through open communication channels across different departments.
- Recommended changes to probation or parole conditions based on offender behavior and progress, ensuring fair treatment within legal guidelines.
- Conducted regular home visits, employment checks, and drug screenings to confirm compliance with probation or parole conditions.
- Contributed to the development of departmental policies and procedures by providing input based on professional experience and knowledge of industry best practices.
- Reduced recidivism rates by providing offenders with resources, guidance, and support to successfully reintegrate into society.
- Ensured accurate record-keeping by maintaining detailed documentation of offender progress, violations, and actions taken.
- Identified potential risks to community safety through rigorous assessments of offender behavior patterns and needs.
- Promoted successful reentry by connecting offenders with appropriate resources such as housing, employment, and substance abuse treatment services.
- Evaluated success of supervision strategies through regular progress reviews and adjusted approaches as needed for optimal outcomes.
- Implemented crisis intervention strategies when necessary to address immediate threats to public safety or individual wellbeing.
- Arranged substance abuse rehabilitation for offenders.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
- Provided court testimony to support court decisions.
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Developed strong rapport with offenders through consistent communication while enforcing accountability for their actions.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Performed routine home inspections and drug tests for offenders on parole.
Detention Officer
Dorchester County Sheriff's Office
07.2024 - 02.2025
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Attended to feeding, housing, and physical well-being of inmates.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
- Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Managed visitation schedules effectively to maintain an organized flow of visitors while adhering to security requirements.
- Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Implemented crisis intervention strategies when needed, demonstrating empathy toward inmates during difficult situations without compromising authority or control over the situation.
- Collaborated with medical staff to address inmate health concerns, coordinating care plans and monitoring progress as needed.
- Verified identification using specialized databases and methods such as fingerprinting.
- Facilitated positive relationships between staff members through open communication channels, fostering a cohesive team environment.
- Enhanced communication with law enforcement agencies for smoother transfer and release processes.
- Optimized record-keeping procedures for improved tracking of inmate progress and facility operations.
Detention Officer Armed
Guilford County Sheriff's Office
10.2021 - 01.2022
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Performed searches of people, vehicles, mail items and dormitories.
- Fingerprinted and photographed incoming and released inmates.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Transported and escorted inmates to hospitals, court and other institutions.
- Conducted inmate and detention facility visual surveillance to identify and subdue unrest.
- Performed basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers.
- Interviewed different victims, witnesses and suspects to gather and record information for ongoing and future investigations.
- Supervised inmates during day-to-day activities.
- Performed head counts, checking cells for missing inmates.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Inspected locks, window bars, doors and security systems to support escape prevention.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Maintained records of prisoners' identification and charges.
- Used appropriate means to discipline prisoners.
- Issued clothing, tools and other authorized items to inmates.
- Served meals and dispensed medications to inmates.
- Guarded facility entrances to screen visitors.
- Conducted fire, safety and sanitation inspections.
- Transported inmates to court, doctor appointments and work sites.
- Took prisoners into custody and escorted to locations within and outside facility.
- Instructed inmates in work assignments and explained tasks.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Maintained security and welfare of prisoners in 1000-inmate minimum to maximum facility
Certified Detention Officer
Randolph County Sheriff's Office
03.2010 - 09.2020
- Performed searches of people, vehicles, mail items and dormitories.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Fingerprinted and photographed incoming and released inmates.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Exercised surveillance and control over 100 inmates.
- Conducted inmate and detention facility visual surveillance to identify and subdue unrest.
- Performed basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers.
- Interviewed different victims, witnesses and suspects to gather and record information for ongoing and future investigations.
- Supervised inmates during day-to-day activities.
- Performed head counts, checking cells for missing inmates.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Maintained records of prisoners' identification and charges.
- Served meals and dispensed medications to inmates.
- Inspected locks, window bars, doors and security systems to support escape prevention.
- Used appropriate means to discipline prisoners.
- Issued clothing, tools and other authorized items to inmates.
- Conducted fire, safety and sanitation inspections.
- Guarded facility entrances to screen visitors.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
Lead Trainer
Dart Container Corporation
05.2005 - 03.2010
- Evaluated training effectiveness by surveying trainees and managers and collecting before and after data showing training impact.
- Developed training plans, e-learning materials, handouts, job aids and audio-visual presentations and coordinated material distribution for each course.
- Designed custom learning curriculums to meet specific confirmed training needs based on learning analysis.
- Researched, recommended and implemented electronic learning management system to efficiently record and track training activities by specific employees.
- Managed and monitored training program costs with fiscal restraint and stayed at or below established budgets.
- Implemented learning material delivery via interactive classroom presentations and via synchronous and asynchronous e-learning.
- Managed new-hire training on topics such as business standards and compliance requirements.
- Created and utilized lesson plans and teaching materials to enhance classes.
- Oversaw special courses, workshops and seminars to meet different needs.
- Conducted evaluations of current and projects training requirements to enhance program quality and efficacy.
- Created and monitored training courses to promote quality performance and enhance effectiveness of employee training.
- Collaborated closely with instructors to drive learning objectives, resulting in 75% increase in program completion.
- Supervised daily training department operations.
- Developed and improved assessments systems for instructor, course and student performance evaluations.
Environmental Services Housekeeper
North Carolina Zoological
05.2002 - 03.2010
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Monitored supply levels of cleaning supplies and placed orders when necessary.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Serviced, cleaned and restocked restrooms.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Kept business entrances clean, tidy and professional in appearance.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Followed company uniform, performance and security policies with every job.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris
- Verified cleanliness and organization of storage areas and carts
- Disposed of trash and recyclables each day to avoid waste buildup
Education
Bachelor of Science - Sports Management
Pfeiffer University
12.2010
Associate of Arts - General Studies
Randolph Community College
05.2007
High School Diploma -
Eastern Randolph High School
05.2004
Skills
- Crisis Intervention
- Emergency Response
- Inmate Escorting
- Inmate Observation
- Restraint Techniques
- Surveillance
- Security and Sanitation Checks
- Report Preparation
- Medical Emergencies
- Defensive Techniques
- Occupational Hazards and Safety Precautions
- Detail-Oriented
- Activity Supervision
- Crisis Prevention Intervention (CPI)
- Inmate Transport
- Observation
- Non-Violent Intervention
- Visitation Guidelines Understanding
- Negotiation
- Conflict Resolution
- Behavior Modification
- First Aid Certification
- Public Safety
- Crisis Management
- Ethical Standards of Conduct
- First Aid and CPR Certified
- Safety and Security
- Weight Management
- Nutrition Assessment and Planning
- Rehabilitation Techniques
- Goal Setting and Planning
- Leadership Skills
- Exercise Program Design
- Health and Wellness
- Motivational
- Personal Training Techniques
- Exercise Physiology
- Physical Conditioning
- Nutrition and Weight Loss Management
- Activity Planning
- Strength Training
- Strength and Conditioning
- Strategic Planning
- Operations Management
- Goal-Oriented
- Staff Discipline
- Staff Management
- Training and Development
- Training and Mentoring
- Team Building
- Incidents Management
- Interpersonal and Written Communication
- Microsoft Office Proficiency
- Solution-Driven
- Project Management
- Editing and Proofreading
- Public Speaking
- Verbal and Written Communication
- Data Entry
- Crisis Communications
- Customer Service
- Decision-Making
- Crisis Response
- Report Writing
- Team Management
- Technical Issue Troubleshooting
- Inmate Monitoring
- Emergency Situations
- Physical Restraint
- Scheduling Medical Appointments
- Federal Regulations
- Critical Thinking
- Records Maintenance
- Reading Comprehension
- Key Control
- Commercial Property
- Medical Emergency Response
- Security Checks
- Booking Procedures
- Disciplinary Action
- Conflict De-Escalation
- Maintaining Logs
- System Recordkeeping
- Administrative Duties
- Asset Protection
- Preventive Maintenance
- Recreational Activities
- Legal Standards
- Emergency Alarm Monitoring
- Detail Work
- Administration and Management
- Maintain Records
- Identifying Risks
- Security Improvements
- Security Engineering
- Security Recommendations
- Excel Spreadsheets
- Security Configuration
- Operations Security
- Information Review
- Mathematical Computation
- Programmable Logic Control Systems
- Google Sheets
- Surveillance Operations
- Improvement Recommendations
- Work Orders
- Surveillance System Monitoring
- Offender supervision
- Policy enforcement
Certification
- Detention Officer Certification Course (DOCC)
- Certified Personal Trainer (CPT)
- Certified Strength and Conditioning Specialist (CSCS)
- C-1 Certification
- PPP Basic
- FEMA 100
- FEMA 700
Timeline
Probation Parole Officer
SCDPPS
02.2025 - Current
Detention Officer
Dorchester County Sheriff's Office
07.2024 - 02.2025
Detention Officer Armed
Guilford County Sheriff's Office
10.2021 - 01.2022
Certified Detention Officer
Randolph County Sheriff's Office
03.2010 - 09.2020
Lead Trainer
Dart Container Corporation
05.2005 - 03.2010
Environmental Services Housekeeper
North Carolina Zoological
05.2002 - 03.2010
Associate of Arts - General Studies
Randolph Community College
High School Diploma -
Eastern Randolph High School
Bachelor of Science - Sports Management
Pfeiffer University
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