Natasha Mitchell
Simpsonville,SC
Summary
Organized and dedicated Administrative Assistant who does provide exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Unit Secretary/Monitor Tech
Bon Secours Mercy Health
02.2024 - Current
- I am responsible for a variety of reception and clerical duties at the nurse’s station, which include responding to patient inquiries both via intercom and in person. My role also involves coordinating patient consults by communicating with healthcare providers across multiple specialties. I ensure the efficient organization and maintenance of up to thirty patient charts and admission records. Additionally, I monitor up to fifty cardiac rhythms, identifying abnormal patterns, and collect data related to patient status. I perform essential nursing procedures, including patient monitoring, documentation of responses, and assisting with treatments and medical procedures. Furthermore, I contribute to the maintenance and operation of patient care equipment.
ER Unit Secretary
Prisma Health
06.2022 - 09.2023
- Under the direction of the Registered Nurse, provides excellent customer service while providing clerical and administrative services; monitoring, ordering, and stocking supplies; and maintaining a safe work environment for patients, visitors, and staff. Additional functions performed under the direct supervisions of a Registered Nurse may include one or more of the following duties: observing cardiac monitors to identify abnormal heart rhythms; data collection related to patient status; performance of basic nursing procedures; monitoring; measuring and documentation of patient responses; performing and/or assisting with treatments and procedures; assists with maintenance of patient care equipment.
- Increased ER efficiency with prompt communication between medical professionals regarding patient updates.
Patient Observer
Prisma Health
10.2021 - 09.2022
- I sit with patients who come in with mental health issues, suicidal ideation, homicidal ideation, drug and alcohol use/intoxication. I sit with these patients to ensure their safety, others safety, and to make sure they remain medically stable. I make documentation using medical terminology on the patient’s condition every 15 minutes or soon if there is a change in their status.
- Developed strong rapport with patients, easing anxiety during observation periods and promoting trust in the healthcare team.
Corporal
American Security
10.2020 - 04.2022
- Maintain safety of everyone on the campus. We do foot, mobile, and virtual patrols. We check incoming patients for possible weapons and drugs. We mostly work in the psychiatric areas making sure everyone is safe and calm. As Corporal I was the training officer for all incoming officers. We had a training book that was completed as well as hands on experience.
Site Supervisor
Securitas
03.2020 - 10.2020
- Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.
- Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.
- Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.
- Manages up to 10 officers at a time. Ensuring that they all get breaks and are following company protocols.
Customer Service Representative
Cossio Insurance Agency
03.2018 - 03.2020
- Helped grow a 1.9M book of business by selling General Liability and Accident Medical policies. Also helped train our assistants that are overseas. I would collect applications and supporting documents, make sure everything was complete, and then I would send to the carrier for quoting. Once a quote was received I would input the financial data and package the quote and send it out to the client. I also answered phones and any questions our customers might have.
Resolution Supervisor/Dispatch
Morley Companies, Inc.
11.2017 - 04.2018
- Roadside assistance for BMW/Allstate. I take inbound calls, find people by using Google Maps and asking questions, and dispatch their service for them.
Kennel Technician/Adoption Counselor
Greenville Humane Society
05.2017 - 11.2017
- Start off the morning by feeding the animals, walking the ones that need it, we remove them and clean their cages/runs, re-paper and add fresh bowls of water, and put them back. Helping families find their perfect pet.
Customer Service Representative
Sitel
11.2016 - 04.2017
- Took phone calls concerning our military members car insurance needs.
Assistant Manager
Crazy 8
04.2016 - 11.2016
- Running the store with 1 associate, interacting with customers, providing customer service, trying to add onto their sales, making sure the store is straight and stocked. Sometimes I have to open, separate, and stock our shipments.
Assistant Manager
Quiktrip
05.2014 - 04.2016
- Supervising a group of other employees, delegating and completing tasks, maintain a clean, orderly, and stocked store, follow up on duties, handle customer complaints, and provide the best customer service as possible.
Education
High school or equivalent -
Broken Arrow Senior High School
Broken Arrow Oklahoma05.2010
Skills
- Medical terminology
- Customer service
- Hospital Experience
- Typing
- Medical records
- Strong organization
- Telephone reception
- HIPAA compliance
- Patient chart maintenance
- Unit secretary training
- EMR / EHR
- Detail-oriented approach
- Payment collection
- Nursing station operations
- Clinical support
Certification
- Driver's License
- CPR Certification
- First Aid Certification
- IAHSS (International Association for Healthcare Safety and Security)
- CPI (Crisis Prevention Intervention)
Additional Information
Great at problem solving, excellent communications skills, works well under pressure and with conflict, great listener, customer oriented, detail oriented, Microsoft Office and computer proficient, fast paced, great at multi-tasking, strong decision making skill, leadership, management, and learns quickly
Timeline
Unit Secretary/Monitor Tech
Bon Secours Mercy Health
02.2024 - Current
ER Unit Secretary
Prisma Health
06.2022 - 09.2023
Patient Observer
Prisma Health
10.2021 - 09.2022
Corporal
American Security
10.2020 - 04.2022
Site Supervisor
Securitas
03.2020 - 10.2020
Customer Service Representative
Cossio Insurance Agency
03.2018 - 03.2020
Resolution Supervisor/Dispatch
Morley Companies, Inc.
11.2017 - 04.2018
Kennel Technician/Adoption Counselor
Greenville Humane Society
05.2017 - 11.2017
Customer Service Representative
Sitel
11.2016 - 04.2017
Assistant Manager
Crazy 8
04.2016 - 11.2016
Assistant Manager
Quiktrip
05.2014 - 04.2016
High school or equivalent -
Broken Arrow Senior High School
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