Natasha Taylor
Columbia,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Diligent Customer Service Advocate skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
12
12
years of professional experience
Work History
Customer Service Advocate
Blue Cross Blue Shield
07.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Claims, Explanation Of Benefits, Set up Recurring Drafts, Summary of Benefits,
Postal Service Clerk
USPS
11.2019 - Current
- Completed paperwork, recognizing discrepancies, and promptly addressing them for resolution
- Used computer systems to track packages and update clients information.
- Streamlined package handling processes for improved delivery times and reduced damage incidents.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Expedited time-sensitive deliveries by accurately identifying priority items during sorting procedure.
Owner/ Operator
Petals and Pebbles Childcare
01.2017 - 09.2022
- Promoted physical fitness by incorporating active play into daily schedules, encouraging healthy habits from an early age.
- Lead children in creative, athletic, and educational activities while maintaining a safe and orderly group.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situation
Medical Billing And Coder ( Intern)
Samuel Chiropractic
03.2021 - 05.2022
- Increased accuracy in medical claim submissions by conducting thorough reviews of patient records and insurance information.
- Scanned and uploaded medical records into electronic medical records system.
- Optimized workflow efficiency within the office by cross-training in additional administrative tasks such as scheduling appointments or managing phone calls during peak periods.
- Streamlined billing processes by implementing efficient coding practices, resulting in reduced errors and improved revenue generation.
- Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
Medical Claims Processor
Blue Cross Blue Shield
03.2013 - 10.2016
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
- Assured timely verification of insurance benefits prior to patient procedures.
- Evaluated accuracy and quality of data entered agency management system.
Education
Pharmacy Technician - Health Science
CCI Training
Arlington, TX08.2025
Associates Applied Science - Health Science
Southeastern College
Columbia, SC06.2021
Skills
- ICD-10 Coding
- Heart Saver First Aid CPR AED
- Registered Health Information Technician (RHIT)
- Electronic Filing System Organization
- Medical Billing Processing
- Medical claims coding
- Customer Service
- Inventory Management
- HCPTS
- Pharmaceutical Knowledge
- Pharmacology
- Pharmacy Calculations
Timeline
Customer Service Advocate
Blue Cross Blue Shield
07.2024 - Current
Medical Billing And Coder ( Intern)
Samuel Chiropractic
03.2021 - 05.2022
Postal Service Clerk
USPS
11.2019 - Current
Owner/ Operator
Petals and Pebbles Childcare
01.2017 - 09.2022
Medical Claims Processor
Blue Cross Blue Shield
03.2013 - 10.2016
Associates Applied Science - Health Science
Southeastern College
Pharmacy Technician - Health Science
CCI Training
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