
Dynamic professional with a proven track record at Lowes Home Improvement, excelling in customer service and teamwork. Enhanced sales through strategic product recommendations and inventory management. Skilled in problem-solving and time management, consistently driving operational efficiency. Adept at mentoring and training, fostering a collaborative work environment.
Read and interpreted blueprints, schematics and detailed repair drawings related to construction equipment and machinery, moved
equipment to appropriate site for repair or maintenance to avoid contamination or workplace safety hazards. Grinded and filed
machinery parts both on-site and in controlled circumstances. Traveled to construction sites (sometimes multiple sites per day) to meet project-based needs
Answered customers' questions regarding products, prices and availability. Emphasized product features based on analysis of customers' needs, collaborated with colleagues to exchange selling strategies. Shared product knowledge with customers while making personal recommendations, maintained friendly and professional customers interactions
A Lowe's Executive Gold Star for an associate recognizes exceptional, customer-focused performance, highlighting problem-solving, relationship-building, product expertise, and exceeding expectations, often tied to the S.M.A.R.T. service model (Seek, Meet, Add, Review, Thank), leading to repeat business and high customer satisfaction, and is earned through manager nominations and customer feedback, often via surveys.