NATHAN LEWIS
Clover,SC
Summary
Dedicated and results-driven professional with extensive experience as an Assistant Manager in both the carwash and restaurant industries. Proven track record of successfully leading teams to achieve operational excellence, enhance customer satisfaction, and drive business growth. Skilled in staff management, scheduling, and task delegation, with a strong focus on optimizing labor resources and streamlining workflow. Adept at implementing effective marketing strategies and promotional initiatives to attract new customers and increase revenue. Excellent interpersonal and communication skills, with a passion for providing exceptional service and fostering positive relationships with customers and team members. Committed to upholding high standards of quality, safety, and compliance in all aspects of operations. Ready to leverage expertise to contribute to the success and growth of a dynamic organization.
Overview
3
3
years of professional experience
Work History
Manager
BullPin Sports & Arcade Bar
08.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
Assistant Manager
Autobell Carwash
11.2023 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Conrads Crabs
08.2022 - 08.2023
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time
- Completed variety of physical labor tasks
- Understood and followed oral and written directions
- Maintained clean, safe working environment by removing debris from job site prior to shift completion
- Collaborated with the general manager to oversee daily operations, ensuring exceptional service delivery and customer satisfaction in a fast-paced seafood restaurant environment
- Demonstrated strong leadership skills by training and supervising staff, ensuring adherence to company policies and maintaining high standards of performance
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling
- Dealt with over 100 customers on a daily basis
Assistant
Boring Cloth
10.2021 - 01.2022
- Provided administrative support to senior management team
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary
- Maintained an inventory of office supplies ensuring stock levels were adequate at all times
- Compiled data into spreadsheets for analysis or reporting purposes
- Developed positive relationships with internal customers through effective communication techniques
- Proofread documents prior to distribution to ensure accuracy of content
- Entered data into databases accurately and efficiently
- Executed record filing systems to improve document management and organization
Education
High School Diploma -
Clover High School
Clover, SC05.2022
Skills
- Complex Problem-Solving
- Attention to Detail
- Management and customer service experience
- Time Management
- Willingness to Learn
- Repetitive Work
- Team Collaboration
- Sales and marketing
- Reporting and documenting
- Employee training and development
- Strategic planning
- Conflict resolution
Timeline
Manager
BullPin Sports & Arcade Bar
08.2024 - Current
Assistant Manager
Autobell Carwash
11.2023 - 08.2024
Assistant Manager
Conrads Crabs
08.2022 - 08.2023
Assistant
Boring Cloth
10.2021 - 01.2022
High School Diploma -
Clover High School
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