Nathaniel Belton
Columbia
Summary
Knowledgeable and ambitious individual with a proven track record in cultivating lasting client relationships. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and aiding team development. Results-driven professional focused on managing concerns and resolving conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Accurate, efficient and dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Versed in managing vendor and service provider relationships while maintaining detailed records.
Overview
6
6
years of professional experience
Work History
Sales Manager
Hotel Equities
03.2024 - Current
- Directed sales strategies, enhancing team performance and customer engagement.
- Analyzed market trends to identify growth opportunities and refine product offerings.
- Developed and maintained strong relationships with key accounts to enhance customer satisfaction.
- Created training programs, ensuring consistent messaging and effective communication across teams.
- Collaborated with cross-functional teams to create tailored solutions for client needs.
- Analyzed market trends to identify new business opportunities and drive revenue growth.
- Collaborated with revenue management to align promotional efforts with sales objectives and target audiences.
- Established key performance indicators, monitoring progress to ensure alignment with strategic goals.
- Implemented CRM systems to streamline account management processes and improve tracking efficiency.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Administrative Assistant, Accounts Receivable
Hotel Equities
01.2024 - Current
- Managing all vendor accounts and associated billing.
- Review AR accounts and Business financials to guarantee accuracy.
- Maintain a strong relationship with crucial vendors and their representatives.
- Maintained scheduling and event calendars for staff meetings, parties and important deadlines.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Updated databases and spreadsheets regularly to track progress.
- Helped maintain office organization for aesthetic appeal and easy access to supplies.
- Answered customer questions about available products and services.
- Supported workflow of daily administrative tasks to achieve targets and deadlines.
- Screened job applicants by reviewing resumes and conducting preliminary interviews over phone or in-person.
- Coordinated appointments and schedules for executive staff members.
- Assisted in preparation of monthly financial reports for executive review.
- Handled sensitive information with discretion while maintaining confidentiality protocols.
- Created and maintained spreadsheets with advanced Excel functions and calculations to develop reports and lists.
- Developed professional relationships with clients through consistent communication and collaboration.
- Supported human resources department by updating employee files as needed.
Front Office Manager
Crowne Plaza
07.2021 - 10.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Lead Guest Service Agent/Supervisor
Hampton Inn & Suites By Hilton
10.2019 - 07.2021
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled reports to determine accurate billing and payment processing.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Communicated information regarding guest rooms to housekeeping services and maintenance personnel.
Education
High School Diploma -
Excel Inn Achievement Home School
05.2022
B.Arch - Architectural Engineering
Under A Private Instructor
Augusta, GA10-2023
Self Taught Junior Mechanic Assistant - Automotive Technology
Online Academy of Art & Design
09-2022
Skills
- Corporate Accounts
- Product Sales
- Creative Solutions/Conflict Resolution
- Inventory Monitoring
- Verbal and Written Communication
- Dynamic Communication Skills
- Adaptability
- Leadership Skills
- Business Development
- Operations Management
- Employee Relations
- Analytical thinking
- Strategic planning
- Time management
- Process Improvement
- Interpersonal skills
- Relationship building
- Staff management
- Client relationship management
- Account management
Timeline
Sales Manager
Hotel Equities
03.2024 - Current
Administrative Assistant, Accounts Receivable
Hotel Equities
01.2024 - Current
Front Office Manager
Crowne Plaza
07.2021 - 10.2023
Lead Guest Service Agent/Supervisor
Hampton Inn & Suites By Hilton
10.2019 - 07.2021
High School Diploma -
Excel Inn Achievement Home School
B.Arch - Architectural Engineering
Under A Private Instructor
Self Taught Junior Mechanic Assistant - Automotive Technology
Online Academy of Art & Design
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