Nathaniel K. Daniel
Charleston,SC
Summary
Dynamic leader with proven success at CVS Health and a 20+ year career in the Food and Beverage Industry. Adept in store maintenance and fostering customer relationships. Spearheaded operational improvements, enhancing efficiency and employee motivation. Recognized for exceptional team management and customer service, achieving significant growth and operational excellence. Enterprising and industrious retail leader with proven success at motivating teams to perform and generate record sales. Accomplished salesperson, product expert and staff trainer developing and maintaining loyal customer base. Monitors and maintains store inventory and consistently keeps required stock on-hand and ready to sell. Experienced with shift management and key holding in high-paced environment. Utilizes leadership skills to maintain operational efficiency and staff productivity. Track record of effective problem-solving and maintaining high standards of service.
Overview
50
50
years of professional experience
Work History
Shift Manager/Key Holder
CVS HEALTH CORPORATION
04.2019 - 03.2024
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in their new role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Maintained store cleanliness throughout the day, to create welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
Director of Operation
Annabelle's Restaurants/Atlantic Quest Corporation
04.1974 - 07.2018
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Promoted culture of safety within organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits.
- Achieved significant cost savings by renegotiating vendor contracts and optimizing supply chain logistics.
- Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
- Improved safety records by instituting strict compliance with health and safety regulations and conducting regular training sessions for staff.
- Interacted well with customers to build connections and nurture relationships.
Education
Associate of Applied Science - Applied Foodservice/Chef
Food Service Apprenticeship Program, 4 Years
Richmond, VA06.2019
Skills
Store maintenance
Effective Leadership
Employee Motivation
Team Management
Customer Service
Store Organization
Teamwork and Collaboration
Decision-Making
Team Leadership
Professional and Courteous
Staff Training
Customer Relationship Management
Continue education with cooking classes throughout the United States
My affiliations with Food Service Origination's in multi states has given me the opportunity to attend and participate in specific regional cuisine demonstrations.
Restaurant of the Year, North Carolina 2000
Honored by the North Carolina Restaurant Industry as Restaurant of the Year, 2000 for work and dedication to Adult Literacy
Timeline
Shift Manager/Key Holder
CVS HEALTH CORPORATION
04.2019 - 03.2024
Director of Operation
Annabelle's Restaurants/Atlantic Quest Corporation
04.1974 - 07.2018
Associate of Applied Science - Applied Foodservice/Chef
Food Service Apprenticeship Program, 4 Years
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